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Energy bills support

If you’re worried about paying your gas and electricity bills due to the rising prices, help is available from Tunbridge Wells Borough Council and national organisations.

Do you know of a resource that could support people with the cost of living and it is not listed here? Tell us about it.

Advice about paying your bills

Household Support Fund

Funded by the Department for Work and Pensions on behalf of the UK government, the Household Support Fund scheme supports vulnerable Kent households in need of help with significantly rising living costs.

Each household can apply for one of the following:

  • £100 energy support
  • £100 food voucher
  • £60 food voucher and £40 energy support.

Funds for this scheme are limited and they will be allocated on a first come, first served basis. Each household will only get support once.

This scheme is operated by Kent County Council.

Applications will close on Wednesday 4 September 2024 at 12pm, or once the funds have been spent.

Visit the Household Support Fund website

Support and guidance with your energy bills and supplier

Energy efficiency advice

There are a number of organisations providing residents with energy advice.

Find out more

Reduce your energy bills

Money Advice Hub

The Citizen’s Advice Bureau is supporting people who are struggling financially or need support to manage the rising cost of living through its new Money Advice Hub. The service is completely free and confidential.

You can access the service online (with video call and web-chat functions) or by calling the freephone number on 0800 808 5622 (Monday to Friday, 8am to 8pm).

Visit the Money Advice Hub

Household Energy Bill – additional support

Kent County Council is currently working with Citizens Advice North and West Kent to support residents on low incomes who are taking positive steps to address their debts.

Residents could be eligible for additional support towards their household energy bill and receive up to £500 (subject to eligibility criteria).

Eligibility criteria

To be eligible for this scheme, residents must at a minimum meet the following qualifying criteria:

  • Be aged 16 or over.
  • Be a Kent resident, permanently living within one of the 12 local authorities covered by Kent County Council (this excludes Medway, Bromley, and Bexley)
  • Be responsible for paying the household energy bill (one award per household). If a partner is awarded an energy card, but is not the main energy account holder, they can still use the card against the household energy costs.
  • Be accessing support through the Kent Money Advice Hub.

Other eligibility criteria will apply and be assessed through the debt advice process.

If you meet the criteria please contact the Kent Money Advice Hub by clicking on the link below.

This support is funded by the UK Government’s Household Support Fund – the scheme will close once all funds are spent or before the 31 March 2024.

Visit the Kent Money Advice Hub