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Housing and accommodation support

Whether you’re a council tenant or live in private accommodation, support is available if you’re worried about rising housing costs or homelessness.

Do you know of a resource that could support people with the cost of living and it is not listed here? Tell us about it.

Tunbridge Wells Borough Council Housing department

The Council’s housing service can help with a number of housing related issues, including if you’re homeless or at risk of losing your home.

TWBC website - Housing section

Town & Country Housing

In addition to general needs homes, they offer a wide range of housing, including key worker, shared ownership and specialist accommodation including a women’s refuge, housing for people with learning and physical disabilities, and a hostel for ex-offenders.

Town & Country Housing website

Paddock Wood Community Advice Centre

PWCAC provides a free, confidential, and impartial advice service.  They can give advice and support on debt and money, employment, housing and homelessness, mental health support and welfare benefits matters.

Opening hours: Open Monday to Friday from 9:30am to 1:30pm and offer face-to-face appointments as well as a drop-in service.

Paddock Wood Community Advice Centre website

Citizens Advice North and West Kent

Tunbridge Wells and District Citizens Advice has merged with Citizens Advice North and West Kent. They provide the advice people need for the problems they face. They offer information and advice on a wide range of issues to those living or working in the North and West Kent Area (Tunbridge Wells, Dartford, Swanley, Gravesham, Sevenoaks and Tonbridge).

Opening hours:
Royal Victoria Place
Monday (10am - 4pm), Tuesday and Thursday (10am to 4pm)

The Southborough Hub
Mondays 9.30am to 1pm for pre-booked appointments and 1.30pm to 4pm for drop in sessions.

Citizens Advice North and West Kent website


The national housing charity offers a webchat service to discuss your housing needs with a trained member of staff.

Shelter website