Report a missed bin
Recycling collectionsAny recycling missed from Monday 8 to Friday 12 February will be collected with your scheduled collection during the week commencing 22 February. We will take extra recycling if it is left contained beside your brown bin and green box on your next recycling collection day.
Waste collectionsIf we missed your waste collection (green bin) during the week commencing 8 February, we will take three additional sacks of waste placed beside your green bin on your next waste collection day.
Garden wasteGarden waste collections will resume week commencing Monday 22 February. We will collect up to three additional sacks placed beside your black bin on your next garden waste collection day.
We apologise for the inconvenience caused by the missed bin collections and thank you for your continued patience.
You can use this service to tell us about a missed waste or recycling collection.
Before you start
We won't return to collect if your bin:
- contained something it shouldn't
- wasn't in the right place for collection
- was too heavy or damaged
- wasn't put out by 7am on your collection day
- wasn't reported within two days of your scheduled collection
If none of the above applies, you can report a missed collection.
Please note our collection crews work until 5pm.
If you live in a block of flats and are reporting a missed garden waste collection (black bin), please email firstname.lastname@example.org rather than using this service.