Report a missed bin
You can use this service to tell us about a missed waste or recycling collection.
Before you start
We won't return to collect if your bin:
- contained something it shouldn't
- wasn't in the right place for collection
- was too heavy or damaged
- wasn't put out by 7am on your collection day
- wasn't reported within two days of your scheduled collection
If none of the above applies, you can report a missed collection.
Please note our collection crews work until 5pm.
If you live in a block of flats and are reporting a missed garden waste collection (black bin), please email firstname.lastname@example.org rather than using this service.