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Problems with your home


If you are a tenant living in housing association accommodation or other social housing and experiencing disrepair or other problems in your home, please contact your landlord in the first instance, and ask them to remedy the matter. Do give them time to address and resolve the problem. If you continue to experience difficulties, please contact the Private Sector Housing team for advice and assistance.

If you are experiencing problems with rats, mice or insects, our pest and infestations page offers advice on what course of action you can take. You may be entitled to free treatment if you are in receipt of certain benefits.

If you believe a neighbour may be the source of a problem, you can make a report and our Environmental Protection team can investigate.

We can also take action in the event of drains or sewers becoming blocked, please see our drains and sewers page for more information.

If you are experiencing other problems and are a tenant in a property, please check our page outlining the responsibilities of landlords.