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Accessibility


Contents

Introduction

This website is run by Tunbridge Wells Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 150% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text in most areas as simple as possible to understand. There may still be older pages where this isn’t the case.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@tunbridgewells.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Unfortunately, we do not provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. We can, however, use a mediated text relay service if one is provided by person calling.

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter through Kent County Council Sensory Services or you can call ahead and book them directly on 03000 418100 or email sensoryandautism@kent.gov.uk.

Find out how to contact us.

Technical information about this website’s accessibility

Tunbridge Wells Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Images

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (Non-text content).

We plan to add text alternatives for all images before September 2020 when we launch the new council website. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG success criterion 1.4.5 (Images of Text).

We plan to remove images containing text by September 2020 when we launch the new council website. When we publish new content we’ll make sure our use of images meets accessibility standards.

Links

On some pages the same link text is used for links going to different destinations, so people might not know the difference. This doesn’t meet WCAG 2.1 success criterion 2.4.4 (Link Purpose, In Context).

We plan to make link destinations clear all pages by September 2020 when we launch the new council website. When we publish new pages we’ll make sure link text meets accessibility standards.

Some images have alt text which duplicates link text in the same link or the following link, which results in screen readers stuttering as the same text is read out twice. This doesn't meet WCAG 2.1 success criteria 2.4.4 (Link Purpose, In Context).

We plan to fix all linked images as part of the website redesign before September 2020.

Headings

On some pages there are empty headings, which may confuse people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and Relationships).

We plan to remove all empty headings on pages by September 2020 when we launch the new council website. When we publish new content we'll make sure heading use meets accessibility standards.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services, but may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

By September 2020, we plan to either fix these or replace them with accessible HTML pages. Any new PDFs or Word documents we publish should meet accessibility standards.

Colour contrast

On some pages the colour of the text, the buttons and the colour of the background are not in sufficient contrast to each other. This doesn’t meet WCAG 2.1 success criterion 1.4.3 (Contrast, Minimum).

We plan to improve colour contrast when we redesign the website by September 2020.

Search

The website search functionality is missing text in the label field. This doesn’t meet WCAG 2.1 success criteria 1.3.1 (Info and Relationships) or 3.3.2 (Labels or Instructions).

We plan to implement an entirely new search function before the end of 2019.

Pages

Some pages have the same title, which makes it hard for screen readers to differentiate between the two and could be confusing. This doesn't meet WCAG 2.1 success criteria 2.4.2 (Page Titled).

We plan to improve page titles when we redesign the website by September 2020.

Forms

Some input buttons have on forms have no value attribute and no programmatically determined name, which makes it difficult complete forms when using assistive technology. This doesn't meet WCAG 2.1 success criteria 4.1.2 (Name, Role, Value).

We're in the process of migrating all of our forms to a new online forms system by March 2020 and form elements on the website will be made accessible as part of the new website redesign by September 2020.

Disproportionate burden

We believe that the cost required to fix some of the following issues now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment in the future, for example when supplier contracts are up for renewal.

Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and relationships).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested in October 2019. The test was carried out by the Digital Services team at Tunbridge Wells Borough Council.

We used a combination of methods to test the accessibility of tunbridgewells.gov.uk:

  • automated software to crawl and find accessibility issues on our website
  • manual sampling and testing of pages to find issues that software might miss

What we’re doing to improve accessibility

To improve accessibility, we’re currently redesigning the Tunbridge Wells Borough Council website and reviewing all of our third party systems used to deliver our services, as well as reviewing and improving our internal production and publishing practice.

This statement was prepared on 10 October 2019. It was last updated on 22 October 2019.