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Bin collections update


Garden waste collections

We are making a one-off collection of your garden waste bin while we continue to work to find a way to restart the fortnightly collection service.

These collections will start from week commencing 18 October. Use the table below to match your usual day of collection with an estimated earliest date of collection.

Usual day of collectionEstimated earliest date of collection
Monday18 Oct 2021
Tuesdayto be confirmed
Wednesdayto be confirmed
Thursdayto be confirmed
Fridayto be confirmed

Please share this information with your networks and groups on social media

Important things to note

  • It will take several days from the estimated earliest date to collect all the bins for a particular day
  • Your collection is unlikely to be on its usual day
  • Leave your bin out until it has been collected
  • Your bin should not be over-full and only the contents of the bin will be collected, not additional bags

You can report a missed garden waste collection using our online form.

Start now

Because of the national shortage of HGV drivers fewer than usual staff will be picking up the garden waste. Fewer staff means it will take more than one day to complete a round and it is very likely that it will take six to eight weeks to collect from all properties across the borough.

Whilst we had to take the difficult decision to prioritise household recycling and waste collections, we are working hard with our contractor to find a way to restart the fortnightly service. Staff wages have been increased and the contractor is offering recruitment and retention incentives, but as the recent issues with petrol supply have shown, there is still a national shortage of HGV drivers. We will restart the fortnightly service as soon as we possibly can and we will be reviewing these one-off collections to ensure that redeploying some resources to garden waste does not impact on food waste, recycling, refuse and clinical waste collections.

When your bin is empty if you choose to put more garden waste in it please do not overfill it as that might mean that it will be too heavy and will not be collected when the service recommences. You may prefer to store any new garden waste in your garden or compost it.

Keep garden waste out of your other bins otherwise they will be considered contaminated and will not be emptied.

Kent County Council’s Household Waste and Recycling Centres are open if you wish to dispose of your garden waste. Please note an online booking system is in operation.

What about my subscription?

We will automatically extend your subscription to cover the period of the suspension and you will not be charged for this one-off collection.

Thank you for your patience. We are very sorry that the scheduled service remains suspended and our aim is to return to fortnightly collections as soon as possible.

Frequently Asked Questions about the one-off collection

We are aware that the ongoing suspension of the fortnightly garden waste service has caused some inconvenience and we have been working with our contractor to find some way to improve the situation.  Arrangements have now been made to provide subscribers with a one-off garden waste collection beginning during week commencing 18 October 2021.

We are emailing and writing to all subscribers and putting important information on our bin collection updates page.

Your collection is unlikely to be on the usual day because fewer than usual staff will be picking up the garden waste and so it will take longer than usual to complete a round.

The one-off collection will begin during week commencing 18 October and we will give you an indication of your collection day nearer the time and on our bin collection updates page.

Because of the HGV driver shortage fewer than usual staff will be picking up the garden waste. Fewer staff means it will take longer to complete a round which is why we cannot tell you an exact collection date. It is very likely that it will take six to eight weeks to collect from all properties across the borough.

Only the contents of the bin will be collected, not additional bags or other excess waste.

When your bin is empty you may choose to put more garden waste in it but please do not overfill it as that might mean that it will be too heavy and will not be collected when the service recommences. You may prefer to store any new garden waste in your garden or compost it.

Kent County Council’s Household Waste and Recycling Centres are open if you wish to dispose of your garden waste. Please note a booking system is in operation.

We emailed all subscribers who provided us with an email address, and sent letters to those who provided a postal address on signing up for the service, telling them about the one-off collection. We also sent a follow up letter to those people who did not open the first email.

We recommend adding the email address twbc-info@tunbridgewells.gov-email.uk to your safe senders list to avoid our emails going into your spam folders.

We apologise if you did not receive either a letter or an email, please contact us so that we can check we have the correct details for you.

We will automatically extend your subscription to cover the period of the suspension and you will not be charged for the one-off collection.

Because of a shortage of staff, in particular, HGV drivers, we had to take the difficult decision to prioritise food waste, recycling, refuse and clinical waste collections and suspend the garden waste service.

We are not able to answer this question at the present time. Whilst we had to take the difficult decision to prioritise household recycling and waste collections, we are working hard with our contractor to find a way to restart the fortnightly service. The contractor has increased staff wages and they are offering recruitment and retention incentives, but as the recent issues with petrol supply have shown, there is still a national shortage of HGV drivers. We will restart the fortnightly service as soon as we possibly can.

Other waste collections

Information about delays or changes to other waste collections are published on this page.

The updates are added by our Waste and Streetscene team when the contractor provides information about any disruption to bin collections.

Other than the changes to the garden waste service, there is currently no reported disruption to bin collections.


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