Skip to main content
MyTWBC

Energy Efficiency advice


There are a number of organisations providing residents with energy advice.

Kent and Medway Warm Homes

This partnership project with Kent County Council support residents with energy saving measures in their home by offering subsidised heating and insulation. You may need to contribute towards the cost. For further information go to Kent County Council's Kent and Medway Warm Homes website or call the Warm Homes helpline on 0800 170 1174.

Simple Energy Advice

The government has set up the Simple Energy Advice website and by providing your postcode you will find advice and information on what’s available in your area. They can also be contacted by phone 0800 444202.

Warm homes assistance

Our Warm Homes assistance is available up to £5,000 for any person living in a cold home with a diagnosed condition of:

  • cardiovascular disease;
  • respiratory disease;
  • pulmonary disease;
  • mental health issues;
  • other multiple long-term conditions and disability

There is no requirement for a financial assessment however a form will be provided for a health professional to complete. The works that can be undertaken include boiler replacement and the provision of central heating.

This grant is available to owner-occupiers and tenants of private sector landlords.  If the applicant is an owner-occupier a local land charge will be placed on the property for the full amount of funding (less the first £500.00 which is not repayable) and will need to be repaid if the property is sold.

Energy Efficiency Assistance

Our Energy Efficiency assistance is available to help fund energy efficiency measures up to a value of £ 3,500.00 in properties with an EPC rating of D, E, F, or G.

Loft and cavity wall insulation are prioritised, and once these measures have been undertaken (where possible), we then consider further measures such as heating and hot water provision and repairs, and the replacement of windows and doors.

If you are an owner occupier and you are awarded an Energy efficiency assistance grant, a local land charge will be placed on the property for the full amount of assistance paid out and will need to be repaid if the property is sold, transferred, or assignment to another person.

Information on the other grants and assistance provided by the Council can be found here TWBC Housing Assistance Policy

ECO help to heat

Our flexible eligibility statement of intent sets out a wider package of assistance for residents who are in fuel poverty, on a low income or are vulnerable to living in a cold home due to age or health conditions.

Sustainable Warmth initiative

EON are the managing agent working in our area and if you have already been referred to this scheme, they will be in touch with you, or you can contact them by clicking on the link above. They are working with two installers, Baxter Kelly and IZ Energy, who will be carrying out the recommended energy efficiency improvements.

Please note that new applications are no longer being taken for the Sustainable Warmth initiative.

Solar Together Kent

We are working in partnership with Kent County Council to deliver Solar Together Kent which is a solar panel and battery storage group-purchase scheme. It allows residents and small businesses to install solar panels on their homes and businesses at an affordable price.


Some documents on this page may not be in an accessible format. If you require any documents in an accessible format, please complete our online form to request them.