We will share your personal information across council services where we feel it is appropriate to do so, and where we have a legal basis for doing so.
Mid Kent Services
Tunbridge Wells Borough Council is in a service delivery partnership with Maidstone Borough Council, and Swale Borough Council. Information Technology services are provided by Maidstone Borough Council to us under a collaboration agreement, which also deals with how personal data will be used and handled by the respective authorities.
Our IT servers are located at Maidstone Borough Council, but only Tunbridge Wells Borough Council employees, or Maidstone or Swale Borough Council employees who are specifically contracted to work on our behalf through a collaboration agreement, can process your personal data.
The services we share with Maidstone Borough Council and Swale Borough Council are:
- Internal Audit services (also with Ashford Borough Council)
- Legal services
- Information Technology services
- Revenues and Benefits services (with Maidstone Borough Council only)
- Environmental Health services
- Land Charges services
Public authorities in Kent and Medway
Sometimes, we may provide data to other organisations such as Kent County Council, or NHS organisations in Kent, but we will ensure they have sufficient data protection policies in place first, before we pass your information on.
We are signatories to the Kent and Medway Information Sharing Agreement, which is a legally binding agreement that governs how personal data is shared and protected when being transferred between public authorities in Kent and Medway.
The Police, criminal enforcement and the justice system
We will provide your information to the Police, or any other agency with powers to investigate and prosecute crime when asked to do so, but only for the specific purpose of crime prevention or detection. We will not inform you if this has been done, but we will keep a log of the request for data protection audits and as evidence of compliance. The Police or other agency requesting your information may advise you at a later date where they obtained your personal information from.
We will also provide your information to third parties if we are under a legal obligation to do so. This would be in the event of another individual seeking legal redress against you, where their solicitor has requested the information, for example, or where a Court of Law has requested the information.
Sometimes we enter into contracts with other organisations who undertake processing on our behalf. This is normally because they have specialist software or skills available to undertake the processing, which we aren’t able to replicate ourselves.
All of our processors must abide by data protection regulations, and sign legal agreements with us regarding how they will look after your personal data. Our processors cannot use your personal data for any other reason than what we have agreed with them, and can only act on our instructions. They are also obliged to assist us in enabling any rights you chose to exercise regarding your personal information.
Examples of processing organisations are our waste and recycling contractors or housing associations that work for us. We have privacy notices for each service and type processing, so you can find out more details about who your information will be shared with by visiting the relevant privacy notice.
We may change our processors from time to time. When we do so, we will update the relevant privacy notices, and advertise this on our website. If we have asked for consent to use your information, we will contact you in advance to inform you of the change.
We do not sell, share, or pass on any personal or sensitive data to third parties for marketing or sales purposes, or for purposes outside those listed above.
We may use marketing companies to advertise our own services, plans or projects, but if we pass your personal information on to these types of companies, we will always seek your explicit consent beforehand. We will also ensure that these companies abide by data protection laws and do not re-process or further pass on your information without your explicit consent.