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Draft Royal Tunbridge Wells Town Centre Plan Privacy Notice

Details of what information we collect from you, what we do with it, and who it might be shared with.

Tunbridge Wells Borough Council
Mount Pleasant Road
Royal Tunbridge Wells
Kent, TN1 1RS

Telephone: 01892 526121


We collect information from you when you provide comments/representations or a site submission as part of the Regulation 18 (Part 1) public consultation on the Draft Royal Tunbridge Wells Town Centre Plan – Vision 2040 and/or the Call for Sites which is running alongside it.

Contact information such as your name, email, telephone number and postal address. Also any responses you make to the consultation will be held alongside your contact details.

The lawful basis for processing your information as set out in Article 6 of the UK GDPR is:

Article 6 (1) (e) Public Task - the processing is necessary to perform a task in the public interest and has a clear basis in law.

The information collected via the response/site submission form will be used by Tunbridge Wells Borough Council to inform the preparation of the remaining stages in the production of the Royal Tunbridge Wells Town Centre Plan.

Please note, at the end of the consultation period, your responses will be published by the Borough Council, including on our website. We will publish your name and associated responses, but will not publish other personal information such as telephone numbers, e-mail addresses or private addresses.

Objective, our consultation portal software providers, will store your information for support purposes only.

When you make a comment on the Draft Royal Tunbridge Wells Town Centre Plan – Vision 2040 and/or the Call for Sites through the public consultation, your name may be published alongside your comment.

Later on in the plan-making process, all representations will be forwarded for consideration by the person appointed by the Planning Inspectorate to carry out an examination of the Plan. The Planning Inspectorate will use your information. If you have indicated that you would like to take part in any hearing sessions that may be held, the independent examiner may contact you direct. They may use your information for their own reasons that are different to ours, but they still have to look after it in the same way. You can view their privacy information on their 'Local Plans: the examination process' page.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

  • Access – you can request copies of any of your personal information that is held by the council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

We will only keep your information for as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records.

You can request further details about the council’s Retention Schedule by emailing

What security precautions in place to protect the loss, misuse, or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration, or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

There are no automated decisions in this process.

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

What are cookies and why are they used?

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them on our privacy and cookies page.

If you would like to make a complaint regarding the use of your personal data, you can contact our Data Protection Officer by sending an email to

For independent advice about data protection, privacy, and data sharing issues, you can contact the Information Commissioner's Office (ICO) in one of the following ways:

Telephone0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Online: you can visit the Information Commissioner's Office website.


By post:

Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire, SK9 5AF