Energy bills support
If you’re worried about paying your gas and electricity bills due to the rising prices, help is available from Tunbridge Wells Borough Council and national organisations.
Energy efficiency advice
Money Advice Hub
The Citizen’s Advice Bureau is supporting people who are struggling financially or need support to manage the rising cost of living through its new Money Advice Hub. The service is completely free and confidential.
You can access the service online (with video call and web-chat functions) or by calling the freephone number on 0800 808 5622 (Monday to Friday, 8am to 8pm).
Household Energy Bill – additional support
Kent County Council is currently working with Citizens Advice North and West Kent to support residents on low incomes who are taking positive steps to address their debts.
Residents could be eligible for additional support towards their household energy bill and receive up to £500 (subject to eligibility criteria).
Eligibility criteria
To be eligible for this scheme, residents must at a minimum meet the following qualifying criteria:
- Be aged 16 or over.
- Be a Kent resident, permanently living within one of the 12 local authorities covered by Kent County Council (this excludes Medway, Bromley, and Bexley)
- Be responsible for paying the household energy bill (one award per household). If a partner is awarded an energy card, but is not the main energy account holder, they can still use the card against the household energy costs.
- Be accessing support through the Kent Money Advice Hub.
Other eligibility criteria will apply and be assessed through the debt advice process.
If you meet the criteria please contact the Kent Money Advice Hub by clicking on the link below.
This support is funded by the UK Government’s Household Support Fund – the scheme will close once all funds are spent or before the 31 March 2024.