Coronavirus (COVID-19)
Some of our services have temporarily stopped or changed. See our Changes to Council services page for services’ status and our Coronavirus updates section for latest information.

Our Policies and Procedures

This section includes current written protocols, policies and procedures for delivering our services and responsibilities. Please note that all the information in this table has no fee's or exemptions.

Information Definition Comments How to access the information
Policy and procedure Constitution, codes of practice, memoranda of understanding, procedural and contract standing orders, internal guidance about the division of responsibilities between committees and delegated authority, policies on communications between councillors & members of staff. Committee Website, phone,
email
Policies and procedures Protocols, policies and procedures for delivering services and responsibilities. Committee Website, phone,
email
Policies and procedures about the recruitment and employment of staff
Policies, statements, procedures and guidelines relating to recruitment.
Human Resources Website, phone,
email
Customer service Customer service standards Gateway Website, phone,
email

Records management and personal data policies

Data Protection Form

Tunbridge Wells Borough Council Public Services Trust Charter Data Protection Act 1998

This Charter sets out the standards of service that you can expect from Tunbridge Wells Borough Council in the way it handles personal information.

Tunbridge Wells Borough Council Website, phone,
email
A - Z of council services