Details of what information we collect from you, what we do with it, and who it might be shared with.
We collect information from you when reclaiming your dog. We ask you to complete an invoicing agreement to pay the kennelling cost to the kennels. This is in line with the Environmental Protection Act 1990, Environmental Protection (Stray dogs) Regulations.
We collect personal information from you such as your name, address, telephone number, email address and vehicle registration.
Our legal basis for using your information is:
Compliance with a legal obligation.
We will use your information to:
Process the reporting and return of stray dogs - this is a statutory requirement under section 150 of the Environmental Protection Act 1990. In order for us to do this, you must provide your personal information to us. If you do not give us your personal information, we may be unable to provide this service to you.
Research and statistics
Anonymised and pseudonymised data may be used for research and statistical purposes. Any data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.
The information Tunbridge Wells Borough Council collects will be stored by Maidstone Borough Council on our behalf. You can view their privacy information on their website.
The information will also be shared with Viking Oak Boarding Kennels and Animal Sanctuary. They may use it for their own reasons that are different to ours, but they still have to look after it in the same way. You can view their privacy information on their website.
What are your rights in relation to the personal information we process?
- Access – you can request copies of any of your personal information that is held by the council.
- Rectification – you can ask us to correct any incorrect information.
- Deletion – you can ask us to delete your personal information. The council can refuse to delete information if we have a lawful reason to keep this.
- Portability – you can ask us to transfer your personal data to different services or to you.
- Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
- Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.
We will only keep your information for as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view our retention schedule for further details.
What security precautions are in place to protect the loss, misuse or alteration of your information?
We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.
We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.
There are no automated decisions in this process.
If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
What are cookies and why are they used?
Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them at on our privacy and cookies page.
If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer:
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:
Information Commissioner's Office