Useful information and numbers
You can call the Floodline with queries regarding flooding and flood warnings.
You can also call the Incident Communications Service (ICS) to report incidents.
Floodline: 0345 9 881188
ICS: 0800 80 70 60
UK Power Networks
For any power cut enquiries please contact UK Power Networks, 24 hours a day by:
- calling 0800 31 63 105 or 0333 32 32 105 if calling from a mobile
- visiting the UK Power Networks website for the latest updates
- using the UK Power Networks live power cut map to view details for your postcode
- following UK Power Networks on Twitter
- see updates on the UK Power Networks Facebook page
UK Power Networks has a Priority Service Register for those who may be more vulnerable and require extra assistance in a power cut. UK Power Networks currently work with the British Red Cross who can activate their volunteers to support vulnerable customers if power is affected.
Preparing for a power cut
Below is some advice on how residents can prepare for a power cut:
- keep UK Power Networks freephone number handy, 0800 31 63 105 or 0333 32 32 105 if calling from a mobile
- UK Power Networks provides information online about their extra support during a power cut
- keep spare batteries for radios and torches – local radio stations often broadcast helpful information
- keep an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut
- dress warmly in several layers of clothing, stay in one room or even get into bed
- take care if using candles, tea-lights and other naked flames
- keep fridges and freezers closed, with a blanket over as they will stay cold for many hours
- switch off all your electrical equipment, except one light which will let you know when the power comes back on
- remember the street lights may also be off so take care if you go out
- look out for elderly neighbours; please consider taking them round a flask of hot water or hot food
We are not currently expecting severe weather to affect our services but if you are signed up to our weekly newsletter we will email you with information about disruption to our services, such as delayed bin collections.
The email also includes council news, information about local events and tells you when new planning applications have been submitted near your home.
The content is clear and concise and you do not need to wade through a load of reading. Brilliant - Mrs Pyne of Hawkhurst
Roads and travel
Severe weather can make travelling particularly hazardous, you can check for updates and the status of services using the links below.
Telephone: 03000 418181
Telephone: 0300 123 5000
Telephone: 03457 48 49 50
Telephone: 0345 322 7021
Telephone: 0344 800 44 11
Telephone: 0871 200 2233
Who to contact
For advice during severe weather and updates on forecast severe weather, please visit the links below:
The Environment Agency
To check on the latest severe weather alerts and advice for your area, and what to do before, during and after severe weather.
Telephone: 0345 988 1188
Kent County Council
For information about school closures and to report issues with footpaths and roads maintained by KCC.
Telephone: 03000 414 141
UK Power Networks
Find out about power cuts, report a power cut or report damaged power lines.
Telephone: 0800 783 8866
Find out about disruption to water supplies.
Telephone: 0330 3030368
Tunbridge Wells Borough Council
For information about council services.
Telephone: 01892 526121
Out of hours
If you need to contact the council out of hours please call 01892 352777.
Gritting and snow clearance
When icy conditions are forecast Kent County Council (KCC) will salt the main routes in Kent as a precautionary measure. These roads are called primary salting routes. KCC do not treat minor roads and lanes, and they are not responsible for motorways or trunk roads.
KCC use 64 winter service vehicles (including 4 mini gritters to treat narrower roads) to grit Kent's roads and have more on standby. KCC grit according to road surface temperature (RST) which is different from the air temperature and they have weather stations located across the county to help measure this.
The primary salting routes cover about 30% of roads in Kent, these include:
- all A and B class roads
- busy commuter routes
- other roads that can become hazardous in frosty or icy conditions
If there is prolonged heavy frost, widespread ice or snow, KCC will consider salting another 15% of the road network. These are called secondary routes. These roads will be treated after the primary routes.
KCC's snow clearing operation will take place when heavy and continuous snowfall settles.
KCC concentrate on primary routes such as:
- access to hospitals
- fire stations and other important facilities while it's snowing or if there are strong winds causing drifting
Once the main roads are clear, KCC will work on other roads.
It may not be possible to clear every road, and some roads may have to be left to thaw naturally. If you have to drive, please be extra careful and be prepared should you break down or get stuck.
Snow ploughs only work effectively when snow is more than 5cm (2in) deep, they also cannot work on roads that have road humps or similar traffic calming measures.
Highways England clear motorways and trunk roads.
How Kent County Council clear the snow
KCC use snow ploughs fitted onto gritters to plough snow from the roads. They don’t grit on top of snow. Snow has to be ploughed, because grit will not melt it.
KCC have arrangements with approximately 117 farmers covering over 200 routes across the county, who can assist in snow clearance when needed.
They also have 12 snow blowers and can hire extra machinery if we need to.