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MyTWBC

Online services

Due to a national technical issue affecting some online services, you may find that certain forms or services are temporarily unavailable. Our external suppliers are working urgently to resolve the issue.

We apologise for any inconvenience and thank you for your patience.

Service Performance


Performance management is important to ensure the Council is delivering the best that it can for borough residents and visitors. Taxpayers expect the Council to deliver its key priorities and day to day services in the most efficient and effective way possible, and managing performance is one of the ways in which it can do this.

The Council’s performance is reported on a quarterly basis and published on our website. These reports include updates on how the Council is performing against its key performance targets, and the most recent report, plus historic reports, can be found below.