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Email Newsletters and Reminders Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with.

Information like your email address, your name and your postal address, depending on the service you subscribe to.

If you choose to include any other information when subscribing to a service, it will be saved to our databases but not used for any other purpose.

When you have opened an email from us and when you click on links in our emails, our email messaging software (provided by Zoommail) will track and aggregate the number of clicks on each link. This information is collected for the purpose of understanding the levels of engagement with our newsletter so that we can improve content in the future.

We collect your email address so that we can send you the emails you have subscribed to. Emails we send you will include information about new planning applications near you, bin day reminders, local events, invitations to participate in consultations, garden waste updates and other related Council services. We rely on your consent to do this.

Tunbridge Wells Borough Council will keep hold of your information for as long as you remain subscribed to the service. Once you unsubscribe from the service, we will remove your email address from our systems.

Our email messaging software is provided by Zoommail and will use your email address and your property address to provide you with the newsletter content.

Maidstone Borough Council stores your information on our behalf. View the Maidstone Borough Council privacy information here.

You can stop receiving emails from us at any time by clicking unsubscribe in the email you've been sent. You can also contact us and asked to be removed from any of our email services.

  • Access – you can request copies of any of your personal information that is held by the council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

We will only keep your information for as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires, we will delete your information from our records.

See our Retention Schedule for further details.

What security precautions in place to protect the loss, misuse, or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration, or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

There are no automated decisions in this process.

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

What are cookies and why are they used?

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience.

View what cookies we use and how you can manage them on our privacy and cookies page.

If you would like to make a complaint regarding the use of your personal data, you can contact our Data Protection Officer:


For independent advice about data protection, privacy, and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Alternatively, visit the Information Commissioner's Office website or email