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Email and URL safelist


Receiving an email from us

We send emails using several different systems. You can check the list below to find out if an email you have received, claiming to be from us, is genuine.

Email addressDescription
Firstname.​Lastname​@tunbridgewells.​ If an officer sends an email from their own email address it will include their first and last name
Firstname​Lastname​@midkent.​ Emails sent from staff in our shared services might come from a Mid Kent email address and will include their first and last name
ServiceName​@midkent.​gov.ukWe use service email addresses to send and receive emails on behalf of a team in our shared services, for example, our Energy Rebate team use
ServiceName​@tunbridgewells.​ We use service email addresses to send and receive emails on behalf of a team, for example, our Digital Services team use digitalservices​@tunbridgewells.​
twbc-info​@tunbridgewells.​ We use ZoomMail to send bulk email communications (for example, our weekly update email), you can add this email address to your 'safe senders' list
tunbridge.wells.​borough.council​@notifications.​service.​ We sometimes use GOV.UK Notify to send bulk email communications (for example, urgent updates about bin collections), you can add this email address to your 'safe senders' list
Emails from our Civica payments system will come from and will contain information about payments, refunds and scheduled payments such as Direct Debits

Our trusted URLs

As well as our main website ( we use several other websites and systems to deliver our online services.

When we transfer you to another website or system, the website address (URL) in your browser address bar will change.

Listed below are some of the URLs you may be transferred to when using our online services.

ats-tunbridgewells.​ Our job vacancies and online recruitment process is hosted by Jobs Go Public (JGP)​tunbridgewells​estore We use Civica to take online payments and setting up Direct Debits for some of our services
consult.​tunbridgewells.​ Our Keystone Stakeholder Engagement planning policy consultation portal
democracy.​tunbridgewells.​ The local democracy pages of our website, giving access to information about committees, councillors and how the council works
forms.​tunbridgewells.​ A small number of our online forms and some older PDF documents are stored on our forms domain
fpn.​tunbridgewells.​ Pay for a Fixed Penalty Notice (FPN) and view information about the offence online customer account (MyTWBC) and many of our online forms
opendata.​tunbridgewells.​ Open data is the place for the public, researchers and developers to access and analyse information about the borough
pa.sevenoaks.​gov.​uk/​online-licensing The licensing partnership portal where you can search for licences and licensing applications
parking.​tunbridgewells.​ View, pay or appeal a parking Penalty Charge Notice (PCN)
permits.​​acct/​tunbridgewells Our online account for managing your resident parking and visitor permits
secure.​tunbridgewells.​​publicaccesslive Our Connect Account allows you to manage your Council Tax and benefits accounts online
talkingpoint​tunbridgewells.​uk.​engagementhq.​com Talking Point is our public consultation portal
tunbridgewells.​maps.​arcgis.​com Our online mapping service provided by Esri
tunbridgewells.​ Used for the live webcasting of council meetings
tunbridgewells-self.​achieveservice.​com Most of our online forms will redirect you to our Granicus system, also known as Achieve Self Service use ZoomMail to send bulk email communications (for example, our weekly update email) Our friendly URL that you will normally find in printed media, for example, our Local magazine
twbcpa.​midkent.​ The Planning Portal is where you can search for and view details of planning applications in the borough

Affiliate websites

We have several affiliate websites. These are used to provide information about other services and facilities operated by us or on our behalf.

assembly​halltheatre.​ Assembly Hall Theatre
twsocial.​ Tunbridge Wells Social
skatetw.​ Skate Tunbridge Wells
go​tunbridgewells.​ GO Tunbridge Wells
kentandsussex​crematorium.​com Kent and Sussex Crematorium
theamelia.​ The Amelia Scott
visit​tunbridgewells.​com Visit Tunbridge Wells tourism website
twlotto.​ TW Lotto
twproperty​holdings.​ Tunbridge Wells Property Holdings Ltd
fusion-​lifestyle.​com Fusion Lifestyle sports centres
twbc​climateaction.​ TWBC Climate Action

Staying safe online

There are some excellent resources, advice and guidance to help you stay safe online, including:

  • Cyber Aware - the government’s advice on how to stay secure online
  • Action Fraud - the UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime