Email and URL safelist
Contents
Receiving an email from us
We send emails using several different systems. You can check the list below to find out if an email you have received, claiming to be from us, is genuine.
| Email address | Description |
|---|---|
| Firstname.Lastname@tunbridgewells.gov.uk | If an officer sends an email from their own email address it will include their first and last name |
| FirstnameLastname@midkent.gov.uk | Emails sent from staff in our shared services might come from a Mid Kent email address and will include their first and last name |
| ServiceName@midkent.gov.uk | We use service email addresses to send and receive emails on behalf of a team in our shared services, for example, our Energy Rebate team use energyrebates@midkent.gov.uk |
| ServiceName@tunbridgewells.gov.uk | We use service email addresses to send and receive emails on behalf of a team, for example, our Digital Services team use digitalservices@tunbridgewells.gov.uk |
| twbc-info@tunbridgewells.gov-email.uk | We use ZoomMail to send bulk email communications (for example, our weekly update email), you can add this email address to your 'safe senders' list |
| tunbridge.wells.borough.council@notifications.service.gov.uk | We sometimes use GOV.UK Notify to send bulk email communications (for example, urgent updates about bin collections), you can add this email address to your 'safe senders' list |
|
dd@civicaepay.co.uk or tunbridgewells@civicaepay.co.uk | Emails from our Civica payments system will come from civicaepay.co.uk and will contain information about payments, refunds and scheduled payments such as Direct Debits |
Our trusted URLs
As well as our main website (tunbridgewells.gov.uk) we use several other websites and systems to deliver our online services.
When we transfer you to another website or system, the website address (URL) in your browser address bar will change.
Listed below are some of the URLs you may be transferred to when using our online services.
| URL | Description |
|---|---|
| ats-tunbridgewells.jgp.co.uk | Our job vacancies and online recruitment process is hosted by Jobs Go Public (JGP) |
| civicaepay.co.uk/tunbridgewellsestore | We use Civica to take online payments and setting up Direct Debits for some of our services |
| consult.tunbridgewells.gov.uk | Our Keystone Stakeholder Engagement planning policy consultation portal |
| democracy.tunbridgewells.gov.uk | The local democracy pages of our website, giving access to information about committees, councillors and how the council works |
| forms.tunbridgewells.gov.uk | A small number of our online forms and some older PDF documents are stored on our forms domain |
| fpn.tunbridgewells.gov.uk | Pay for a Fixed Penalty Notice (FPN) and view information about the offence |
| mytwbc.tunbridgewells.gov.uk | Our online customer account (MyTWBC) and many of our online forms |
| opendata.tunbridgewells.gov.uk | Open data is the place for the public, researchers and developers to access and analyse information about the borough |
| pa.sevenoaks.gov.uk/online-licensing | The licensing partnership portal where you can search for licences and licensing applications |
| parking.tunbridgewells.gov.uk | View, pay or appeal a parking Penalty Charge Notice (PCN) |
| permits.paysmarti.co.uk/acct/tunbridgewells | Our online account for managing your resident parking and visitor permits |
| secure.tunbridgewells.gov.uk/publicaccesslive | Our Connect Account allows you to manage your Council Tax and benefits accounts online |
| talkingpointtunbridgewells.uk.engagementhq.com | Talking Point is our public consultation portal |
| tunbridgewells.maps.arcgis.com | Our online mapping service provided by Esri |
| tunbridgewells.public-i.tv | Used for the live webcasting of council meetings |
| tunbridgewells-self.achieveservice.com | Most of our online forms will redirect you to our Granicus system, also known as Achieve Self Service |
| tunbridgewells.gov-email.uk | We use ZoomMail to send bulk email communications (for example, our weekly update email) |
| twbc.online | Our friendly URL that you will normally find in printed media, for example, our Local magazine |
| twbcpa.midkent.gov.uk | The Planning Portal is where you can search for and view details of planning applications in the borough |
Affiliate websites
We have several affiliate websites. These are used to provide information about other services and facilities operated by us or on our behalf.
| URL | Description |
|---|---|
| assemblyhalltheatre.co.uk | Assembly Hall Theatre |
| twsocial.co.uk | Tunbridge Wells Social |
| skatetw.co.uk | Skate Tunbridge Wells |
| gotunbridgewells.co.uk | GO Tunbridge Wells |
| kentandsussexcrematorium.com | Kent and Sussex Crematorium |
| theamelia.co.uk | The Amelia Scott |
| visittunbridgewells.com | Visit Tunbridge Wells tourism website |
| twlotto.co.uk | TW Lotto |
| twpropertyholdings.co.uk | Tunbridge Wells Property Holdings Ltd |
| fusion-lifestyle.com | Fusion Lifestyle sports centres |
| twbcclimateaction.co.uk | TWBC Climate Action |
Staying safe online
There are some excellent resources, advice and guidance to help you stay safe online, including:
- Cyber Aware - the government’s advice on how to stay secure online
- Action Fraud - the UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime