Skip to main content
MyTWBC

Food hygiene rating scheme


The Food Hygiene Rating Scheme is a Food Standards Agency and local authority partnership initiative which allows the public to find out about food hygiene standards within businesses and helps them to make informed decisions about where they eat in the borough.

Under the scheme, each food outlet is given a hygiene rating that reflects the findings made at the time of their last food hygiene inspection.

Inspected premises are awarded one of the following ratings:

Score Window stickerDescription
5 - Very good Food hygiene rating scheme score five  High standards of food safety management. Fully compliant with food safety legislation.
4 - Good Food hygiene rating scheme score four  Good food safety management. High standard of compliance with food safety legislation.
3 - Generally satisfactory Food hygiene rating scheme score three  Broadly compliant with food safety legislation. Some more effort might be required.
2 - Poor Food hygiene rating scheme score two  More effort required to meet all legal requirements.
1 - Major improvement necessary Food hygiene rating scheme score one  Poor level of compliance with food safety legislation - much more effort required.
0 - Urgent improvement necessary Food hygiene rating scheme score zero A general failure to comply with legal requirements. Little or no appreciation of food safety.

Please note that the score applies to the conditions found at the last inspection. It therefore may not represent the current condition of the business.

Request a re-score

Use this service if you have taken steps to improve your practices and you would like to be re-scored before your next routine food inspection.

Being re-scored does not necessarily mean that you will receive a higher score.

From 1 April 2022 you will need to pay £168 if you want your food hygiene rating re-scored.

Before you start

You will need:

  • the address and contact details of your business
  • the date and rating of your last inspection
  • evidence of the improvements you have made
  • a credit or debit card to make the fee payment

Start now