Our policies and procedures

This section includes current written protocols, policies and procedures for delivering our services and responsibilities. Please note that all the information in this table has no fees or exemptions.

Information	Definition	Who	How to access
Policy and procedure	Constitution, codes of practice, memoranda of understanding, procedural and contract standing orders, internal guidance about the division of responsibilities between committees and delegated authority, policies on communications between councillors & members of staff.	Committee	Website, phone, email
Policies and procedures	Protocols, policies and procedures for delivering services and responsibilities.	Committee	Website, phone, email
Policies and procedures about the recruitment and employment of staff	Policies, statements, procedures and guidelines relating to recruitment.	Human Resources	Website, phone, email
Customer service	Customer service standards	Gateway	Phone, email
Records management and personal data policies Data Protection Form	Tunbridge Wells Borough Council Public Services Trust Charter Data Protection Act 1998 This Charter sets out the standards of service that you can expect from Tunbridge Wells Borough Council in the way it handles personal information.	Tunbridge Wells Borough Council	Website, phone, email