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Community safety


The Tunbridge Wells Community Safety Unit (CSU) is a partnership of local organisations including Kent Police, Tunbridge Wells Borough Council, Kent County Council and others. The CSU is focussed on tackling crime, anti-social behaviour and other ‘quality of life’ issues in your community.

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Partnership Plan 2020/21

The Tunbridge Wells Community Safety Partnership Plan was agreed at Full Council on 8 July 2020.

Our priorities for this year are:

  • domestic abuse
  • road safety
  • alcohol and substance abuse
  • anti-social behaviour

Domestic Abuse One Stop Shop

We’re pleased to announce that the West Kent Domestic Abuse “One Stop Shop” at 4 New Wharf Road, Tonbridge, TN9 1DS will be open from Wednesday 16 December 2020 (and every following Wednesday) for in-person visits. The ‘COVID-secure’ One Stop Shop provides a service for residents living in Tonbridge and Malling, Sevenoaks and Tunbridge Wells. The weekly service is available between 9am and noon every Wednesday.

Please note: You do not need to attend the One Stop Shop in person. Anyone seeking support will be able to log on from home using Zoom if safe to do so. This virtual One Stop Shop will commence from Wednesday 9 December 2020.

Here are the details you need to join the Zoom meeting:

Alternatively, if you are experiencing domestic abuse you may wish to contact the following organisations for support and advice:

DAVSS

Telephone: 01892 570538

Email: office@davss.org.uk

Website: davss.org.uk

Look Ahead

Telephone: 0333 010 4660

Email: kentdomesticabuse@lookahead.org.uk

Victim Support Assessment and Triage

Telephone: 0808 168 9276

If you need a refuge space please call Refuge on 0808 2000 247 or if you are in immediate danger please call 999.

Public Spaces Protection Order

Public Spaces Protection Orders (PSPO) for the borough of Tunbridge Wells, Tunbridge Wells town centre, and Southborough were scheduled for implementation on 10 September 2018, following approval at Full Council in April 2018.

Details of the Full Council meeting can be found here.

In summary, the conditions set to be imposed will help us address anti-social behaviour associated with rough sleeping, begging and public drinking of alcohol, amplified noise that causes an unreasonable disturbance, unleashed dogs at Nevill Cricket Ground and St Marks Rec.

There will also be a borough-wide increase from £50 to £100 where penalty notices are issued for dog fouling (when not cleaned up).

Further details of the PSPO can be found on our public spaces protection orders page.

Community Trigger

The Community Trigger is the name generally applied to the Response to Complaints section of the Anti-social Behaviour, Crime and Policing Act 2014. It enables people experiencing anti-social behaviour to require agencies to carry out a case review when their initial complaints have seemingly not given due attention.

If a person has made three complaints about anti-social behaviour within a 6-month period and the anti-social behaviour has not been addressed we will perform a case review to ensure relevant agencies are sighted on the issue and actions are put in place to resolve it.

Regardless of whether the Trigger threshold is reached we will always help to resolve issues of anti-social behaviour so please do get in touch.

The table below outlines local Community Trigger outcomes since the first application was made in 2016.

Date and reference Threshold metRecommendations Action planComment(s)
2016-001 No N/A N/A Specific investigations were ongoing
2016-002 No N/A N/A Specific investigations were ongoing
2017-001 No N/A Yes Action plan in place
2017-002 No N/A Yes Agencies actively engaged
2018-001 No N/A No Relevant agencies actively involved
2018-002 No N/A No  
2019-001 Yes No Yes Actions were already underway
2020-001 No N/A Yes  

For further information or to initiate a potential case review please contact us on 01892 526121 and ask to speak to the Community Safety Officer.

CCTV

There are two important CCTV related documents:

CSU on Twitter

You can follow the Community Safety Unit (CSU) on Twitter.