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Report a refuse service issue

If you've had a problem with your collection or the collection crew, you can tell us about it here.

Before you start

This isn't for reporting missed bin collections or reporting a missing bin or box, it's for issues such as:

  • spillages caused by the crew
  • bins not fully emptied
  • bins not put back
  • problems caused by the crew or collection vehicles
  • neighbours leaving their bins out

For missed collections, report a missed bin instead.

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