Frequently asked questions

You can book one free collection every 30 days if you receive one of these benefits:

• Council Tax Support
• Housing Benefit
• Job Seekers Allowance (income based only)
• Income-related Employment and Support Allowance (ESA)
• Pension credit (guarantee credit only)
• Income support
• Universal Credit (UC)

You'll be asked to provide your national insurance number and a reference number or an award letter when booking.

To make sure our collection crew can pick up your items:

• Put all your items out together at the front of your property and as close to the kerbside as possible.
• Put your items out before 7 am on the day of the collection, or the night before.
• If you are unable to put your items at the front of your property, please let us know when you book the collection
• Make sure all the items can be seen by our collection crew.

To change the date of your collection or cancel, please call us on 01892 526121 at least two working days before your collection.

Refunds will only be given if your collection is cancelled two working days in advance.

Once a booking is made, the items listed can't be changed. If you need to change the items, you will need to cancel the original collection and make a new booking.

The bulky waste collection service is for household items only not for garden waste.

There are local charities who accept unwanted items that are in a good condition.

Any items donated must meet current health and safety regulations.

Freecycle

You can also advertise goods online using Freecycle.

Freecycle is a website where you can advertise unwanted items.

Private individuals can then offer to come and collect the items for free.

Freecycle is not associated with Tunbridge Wells Borough Council.

We can only collect items which are listed below.