Frequently Asked Questions
No, each person needs to apply for their own card.
If you have dependents under the age of 16 you can apply to have them added to your card. Dependents will not have their own card and can only benefit from the discounts and concessions when accompanied by the named card holder.
Anyone over the age of 16 including spouses and partners will need to register for their own card. This card is not transferable and no more than one card will be issued to any person.
No, all membership applications are now being processed online.
Any of the participating venues listed here: Assembly Hall Theatre, Trinity, Amelia, Tunbridge Wells Puppetry Festival, Tunbridge Wells Sports Centre, The Weald Sports Centre, Putlands Sports and Leisure Centre. Further venues may be added in the future.
You can find more information in our Where can I use it? page.
Each venue operates a different policy. Please refer to the relevant website for specific details. Please note the Assembly Hall Theatre operates a one ticket per card holder for over 16’s.
You can come into the Amelia Scott and a member of our team will be able to assist you in your application, or you can use the computers at any KCC Library. Please bring a photo of your face and the relevant documentation to prove your eligibility.
The most recent document proving you are in receipt of one of the following benefits: this can be a scan, or a clear picture showing your name and address. You will also need a photograph of your face. This will be used for your Go card. This can be a scan or a selfie. Your photo must be: clear and in focus; in colour; contain no other objects or people; taken against a plain light-coloured background
- Universal Credit
- Council Tax Support
- Employment Support Allowance
- Working Tax Credit
- Housing Benefit
- Pension Credit
- Student in full time education 16+
Yes, participating venues will still accept your card until the date expires on your card.
Please make direct contact as each participating venue operates its own booking system.
Each venue operates a different policy. Please refer to the relevant website and look for the Accessibility policy.
Not necessarily. You have to be on a low income and in receipt of other benefits to qualify. People with special access needs who are not on low incomes can apply in the usual way for tickets to each venue.
Please allow at least 2 weeks to process your application.
You will have to apply for a new card. Please email info@gotunbridgewells.co.uk with your membership number and/or proof of entitlement.
We collect your personal data to process your GO card application and to manage your membership. Your information will be handled securely and in accordance with data protection laws.
For full details, please read our Culture Service Privacy Notice.
