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Benefits Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with

Who we are?

Tunbridge Wells Borough Council
Mount Pleasant Road
Royal Tunbridge Wells
Kent
TN1 1RS

01892 526121

dataprotectionofficer@tunbridgewells.gov.uk

How do we collect information from you?

We collect information from you when you visit our website also when you contact us in writing, provide evidence, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face.

What types of information do we collect from you?
  • Name
  • Address
  • Phone number
  • Email address
  • Health/Disability
  • Financial
  • Court proceedings
  • Employment
  • National insurance
  • Identification
  • Visas
Why do we collect this information?

To ensure the correct award of benefits as they are means tested.

Anonymised & Pseudonymised data may be used for research & statistical purposes.

Any Data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who might we share your information with?

We may share your information with the following third parties for the reasons detailed above;

  • Central Government Departments

If you make a payment to us, Civica will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.

If you make a payment to us by direct debit, or we pay you by BACS, Bottomline Technologies will also process your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information in their Privacy Policy page.

What are your rights in relation to the personal data we process?
  • Access – you can request copies of any of your personal information that is held by the Council
  • Rectification – you can ask us to correct any incorrect information
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this
  • Portability – you can ask us to transfer your personal data to different services or to you
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision
How long will we keep your information for?

In line with our record retention schedule, records relating to Housing Benefit and Council Tax Benefit claims will be kept for 6 + 1 years.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

You can access the information we hold about you at any time.

If you would like to do this, have any queries or questions, or want to raise a concern about the way in which we are using your personal information,

please contact: The Data Protection Officer dataprotection@tunbridgewells.gov.uk

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110 
Town Hall 
Royal Tunbridge Wells 
Kent
TN1 1RS

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