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Parking Administration Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with

What information do we collect from you?

We collect personal information about you such as your vehicle make, colour, registration number and your name and address. We don’t collect other information you may feel is sensitive to you.

Why do we collect this information?

We collect this information to process a Penalty Charge Notice in accordance with the Traffic Management Act (2004). In order for us to do this, we must obtain the Registered Keeper’s  name and address from the DVLA or from a Hire Company if the vehicle is part of an hire agreement.

Who might we share your information with?

We may share your information with the following:

  • ICES, our software provider, will store your information. You can view their privacy information here.
  • EPC PLC will use your information, if your vehicle is registered in another country, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.
  • Traffic Penalty Tribunal may use your information, but only on your and our instructions when a decision is required for an appeal. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.
  • The Traffic Enforcement Centre may use your information, but only on our and/or your instructions if the Penalty Charge Notice is registered as an unpaid debt. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.
  • Mid Kent Enforcement Services (debt collection agency) may use your information, but only on our instructions if your Penalty Charge Notice has been registered as an unpaid debt and a Warrant of Control has been authorised. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.
  • Maidstone Borough Council stores your information on our behalf. You can view their privacy information here.
  • We will also share your information with other services within Tunbridge Wells Borough Council, to improve services and ensure best value for residents of Tunbridge Wells borough.
What do we do with your information?

We use it to process your Penalty Charge Notice from when it is issued to your vehicle until it is closed. We won't use it for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

How long to we keep hold of your information?

We will only keep your information for as long as we need it. Once we no longer need it, we will retain it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view our Retention Schedule here.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

Email the Data Protection Officer at dataprotection@tunbridgewells.gov.uk.

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent
TN1 1RS

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