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Communications Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with

What information do we collect from you?

We collect personal information about you such as your name, address, email address and telephone number.

Why do we collect this information?

We collect information to provide Communications Services to the Council, because it is in the wider public interest to do so. If you do not provide us with your personal information, we may be unable to provide this service to you.

Who might we share your information with?

The information Communications services collect will be stored by Maidstone Borough Council on our behalf.  You can view their privacy information here.

What do we do with your information?

Where applicable, we use your information to enable us to provide media organisations and journalists with communications information such as media releases, emails, statements and responses to media enquiries.

Where applicable, we use it to distribute Local, our residents’ magazine, to specific addresses within the borough.

We may also collect your data as part of the Love Where We Live Awards. You can read the LWWL Privacy Notice here.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

How long to we keep hold of your information?

We will only keep your information for as is necessary for the purpose for which it was collected. Once we no longer need it, we will retain it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records.  You can view our Retention Schedule here.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

You can access the information we hold about you at any time. If you would like to do this, have any queries or questions, or want to raise a concern about the way in which we are using your personal information, please contact our Data Protection officer.

Email the Data Protection Officer at

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent

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