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Environmental Health Service Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with

What information do we collect from you?

We collect your name and address. Sometimes we collect other information you may feel is sensitive to you such as your age and health information.

Why do we collect this information?

We collect this information to investigate environmental health complaints, and to provide environmental health advice. We are required by law to provide this service. In order for us to do this, and if relevant to the investigation you must provide your personal information to us.

We also provide some services on request such as contaminated land searches. When requesting a service from us, you are providing your consent for us to use your personal information. You can tell us to stop using your information at any time, but we may have to stop providing the service to you.

If the service you have requested requires payment, you can ask us to stop using your personal information as long as we have not delivered any part of the paid-for service to you. If we have delivered any part, we will continue to use your information to ensure the contract between us is fulfilled (this may be until you pay for the service in full, for example).

Who might we share your information with?

We may share your information with the following:

  • Maidstone Borough Council stores your information on our behalf. You can view their privacy information here.
  • We will also share your information with other services within Tunbridge Wells Borough Council, to improve services and ensure best value for residents of Tunbridge Wells borough.

If you make a payment to us, Civica will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.

What do we do with your information?

We use your information to advise you or to carry out an investigation and assess whether any laws have been breached. We will not use it for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We do not need your consent to do this, but if we can, we'll let you know if we've passed your information on.

How long to we keep hold of your information?

We will only keep your information for as long as we need it. Once we no longer need it, we will retain it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view our Retention Schedule here.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

Email the Data Protection Officer at

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent

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