Gateway
Before visiting the Gateway please consider the reason for your visit and whether it could be completed over the phone or on our website. This will help reduce the risk of transmission of COVID-19 and with the current social distancing measures in place.
The majority payments for council services can be made online or over the phone, and an increasing number of applications and service requests can be made on this website.
All our services can be accessed through the Gateway.
Location
Tunbridge Wells Gateway
8 Grosvenor Road
Royal Tunbridge Wells
Kent, TN1 2AB
Opening hours
| Day | Opening hours |
|---|---|
| Monday to Friday | 9am to 5pm |
| Saturday and Sunday | Closed |
Our services
Benefits
For enquiries about your Housing Benefit or Council Tax Support.
- Online benefits services and information
- Telephone: 01892 526121
- Email: benefits@tunbridgewells.gov.uk
Bins and recycling
For all questions relating to bin collections, recycling sites, lost and found dogs, and other waste issues.
- Online bins and recycling services and information
- Telephone: 01892 526121
- Email: info@tunbridgewells.gov.uk
Council Tax
For enquiries about your Council Tax bill, discounts, and exemptions.
- Online Council Tax services and information
- Telephone: 01892 526121
- Email: counciltax@tunbridgewells.gov.uk
Housing
For advice on the housing register, bidding, homelessness, and other housing matters.
- Online housing services and information
- Telephone: 01892 526121
- Email: housingadvice@tunbridgewells.gov.uk
Parking
To discuss parking permits, parking fines, and other parking matters.
Planning
For enquiries about planning permission.