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Before visiting the Gateway please consider the reason for your visit and whether it could be completed over the phone or on our website. This will help reduce the risk of transmission of COVID-19 and with the current social distancing measures in place.

The majority payments for council services can be made online or over the phone, and an increasing number of applications and service requests can be made on this website.

All our services can be accessed through the Gateway.

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Find us using Google Maps.

Tunbridge Wells Gateway
8 Grosvenor Road
Royal Tunbridge Wells
Kent, TN1 2AB

Opening hours

Day Opening hours
Monday to Friday 9am to 5pm
Saturday and Sunday Closed

Our services


For enquiries about your Housing Benefit or Council Tax Support.

Bins and recycling

For all questions relating to bin collections, recycling sites, lost and found dogs, and other waste issues.

Council Tax

For enquiries about your Council Tax bill, discounts, and exemptions.


For advice on the housing register, bidding, homelessness, and other housing matters.


To discuss parking permits, parking fines, and other parking matters.


For enquiries about planning permission.