Gateway

Before visiting the Gateway please consider the reason for your visit and whether it could be completed over the phone or on our website to help reduce the risk of transmission of the virus and reinforce social distancing measures announced by the government.

The majority of council payments can be made online or over the phone and an increasing number of applications and service requests can be made on this website.

All our services can be accessed through the Gateway.

Gateway location

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Gateway opening hours

Tunbridge Wells Borough Council services

All our services can be accessed through the Gateway, our most popular services are shown below.

Benefits

For enquiries about your Housing Benefit or Council Tax Support.

Online services and information

Telephone: 01892 526121

Email: benefits@tunbridgewells.gov.uk

Bins and recycling

For all questions relating to bin collections, recycling sites, lost and found dogs and other waste issues.

Online services and information

Telephone: 01892 526121

Email: info@tunbridgewells.gov.uk

Council Tax

For enquiries about your Council Tax bill, discounts and exemptions.

Online services and information

Telephone: 01892 526121

Email: counciltax@tunbridgewells.gov.uk

Housing

For advice on the housing register, bidding, homelessness and other housing matters.

Online services and information

Telephone: 01892 526121

Email: housingadvice@tunbridgewells.gov.uk

Parking

To discuss parking permits, parking fines, and other parking matters.

Online services and information

Telephone: 01892 526121

Email: info@tunbridgewells.gov.uk

Planning

For enquiries about planning permission.

Online services and information

Telephone: 01892 526121

Email: planning@tunbridgewells.gov.uk

Partner services

Citizens Advice Bureau

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

• Mon to Fri 10am to 3pm by appointment only
• Telephone: 03448 487978
• Email: advice@twcab.cabnet.org.uk
• Citizens Advice Bureau website

CGL - Adult Services

Drug, Alcohol and Mental Health services.

• Friday 9am to 5pm by appointment only
• Telephone: 01892 556580
• CGL - Adult Services website

Enforcement Surgery

Drop in service to help residents who are or about to go to recovery stage with their council tax.

• Every Wednesday 10am to 12pm

Healthy Lifestyles Co-Ordinator

Supporting people to live healthier lifestyles by appointment only.

• Telephone: 01892 554411
• Email: health@tunbridgewells.gov.uk
• Healthy Lifestyles Co-Ordinator website

Hi-Kent

Free maintenance and batteries for your NHS hearing aid, plus advice about helpful equipment.

• Every Thursday 10am to 12pm
• Telephone: 01622 691151
• Email: enquiries@hikent.org.uk
• Hi-Kent website

Kent Supported Employment

Kent Supported Employment ensures disadvantaged people are proportionately represented in the workforce. Ongoing support tailored to individual need by appointment only.

• Telephone: 03000 412222
• Email: social.services@kent.gov.uk
• Kent Supported Employment website

Kent County Council

Including school transport, bus passes, basic education enquiries, public rights of way reporting, Highways reporting, birth and death registration bookings, assistance with blue badge applications, assistance with KSAS applications and social service referrals.

• Telephone: 03000 414141
• Email: county.hall@kent.gov.uk
• Kent County Council website

Sensory Services

Information, assessment and support for all deaf people, including British Sign Language users.

• Telephone: 03000 418 100
• Email: SensoryandAutism@kent.gov.uk
• Sensory Services website

West Kent ILS

A drop in service for adults with learning disabilities (appointments not necessary). Offering help with applying for benefits, filling out forms, correspondence, signposting to other agencies, emotional support, phone calls, housing issues.

• Every Thursday 12pm to 2pm
• West Kent ILS website