Coronavirus (COVID-19)
Some of our services have temporarily stopped or changed. See our Changes to Council services page for services’ status and our Coronavirus updates section for latest information.


Tunbridge Wells Gateway

Before visiting the Gateway please consider the reason for your visit and whether it could be completed over the phone or on our website to help reduce the risk of transmission of the virus and reinforce social distancing measures announced by the Government.

The majority of Council payments can be made online or over the phone and an increasing number of applications and service requests can be made on this website.

All Tunbridge Wells Borough Council services can be accessed through the Gateway.

You can also make cash, debit or credit card payments using our kiosk and access the internet free of charge.

We offer customers a variety of services from our partners at Kent County Council, public sector agencies, volunteer and charitable organisations. Please see our complete 'Partner Services' listing for details. 

Tunbridge Wells Gateway

8 Grosvenor Road
Royal Tunbridge Wells

Gateway opening hours

Day Opening Hours
Monday - Friday please call 01892 526121 for further details
Saturday - Sunday Closed



Do it Online Customer Service Report it! Find the Gateway

All Tunbridge Wells Borough Council services can be accessed through the Gateway, our most popular services are shown below.


For enquiries about your housing benefit or council tax support

WebsiteOnline services and information
Telephone01892 526121

Bins & Recycling

For all questions relating to bin collections, recycling sites, lost and found dogs and other waste issues

WebsiteOnline services and information
Telephone01892 554426

Council Tax

For enquiries about your council tax bill, discounts and exemptions.

WebsiteOnline services and information
Telephone01892 526121


For advice on the housing register, bidding, homelessness and other housing matters.

WebsiteOnline services and information
Telephone01892 554606


To discuss parking permits, parking fines, and other parking matters.

WebsiteOnline services and information
Telephone01892 554091


For enquiries about planning permission

WebsiteOnline services and information

Citizens Advice Bureau

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Mon–Fri 10am to 3pm By appointment only

Telephone 03448 487978

CGL - Adult Services

Drug, Alcohol and Mental Health services. Friday 9am to 5pm by appointment only

Telephone 01892 556580

Enforcement Surgery

Drop in service to help residents who are or about to go to recovery stage with their council tax.

Every Wednesday 10am - 12pm.

Healthy Lifestyles Co-Ordinator

Supporting people to live healthier lifestyles by appointment only.

Telephone 01892 554411


Free maintenance and batteries for your NHS hearing aid, plus advice about helpful equipment.

Every Thursday 10am to 12 noon.

Telephone 01622 691151

Kent Supported Employment

Kent Supported Employment ensures disadvantaged people are proportionately represented in the workforce. Ongoing support tailored to individual need by appointment only.

Telephone 03000 412222

Kent County Council

Including school transport, bus passes, basic education enquiries, public rights of way reporting, Highways reporting, birth & death registration bookings, assistance with blue badge applications, assistance with KSAS applications and social service referrals.

Telephone 03000 414141

Sensory Services

Information, assessment and support for all deaf people, including British Sign Language users.

Telephone 03000 418 100

West Kent ILS

A drop in service for adults with learning disabilities (appointments not necessary). Offering help with applying for benefits, filling out forms, correspondence, signposting to other agencies, emotional support, phone calls, housing issues.   Every Thursday 12 noon to 2pm.


Do it Online Customer Service Report it! Find the Gateway
< previous next >
A - Z of council services