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MyTWBC

Service disruption

Microsoft is currently experiencing a service outage which is affecting some of our services including the ability to send and receive emails. We apologise for any inconvenience and thank you for your patience.

Contact us


Our switchboard and contact centre are open Monday to Friday, 9am to 5pm.

Benefits

Our most popular online benefits services

We also offer a range of other online benefits services and information.

For enquiries about Housing Benefit, Council Tax Support, and any other benefits matters:

Telephone: 01892 526 121

Bins and recycling

Our most popular online bins and recycling services

We also offer a range of other online bins and recycling services and information.

For all questions relating to bin collections, recycling sites, and any other waste matters:


Business Portal

Our most popular online Business Portal services

We also offer a range of other online support on our Business Portal.

For Business Rates enquiries:

For any business support enquiries:


Council Tax

Our most popular online Council Tax services

We also offer a range of other online Council Tax services and information.

For enquiries about your Council Tax bill, discounts and exemptions, and any other Council Tax matters:


Homes for Ukraine

For all information and enquiries relating to the Homes for Ukraine scheme:


Housing

Our most popular online housing services

We also offer a range of other online housing services and information.

For advice on the housing register, bidding, homelessness, and any other housing matters:


Parking

Our most popular online parking services

We also offer a range of other online parking services and information.

To discuss parking permits, parking fines, and any other parking matters:

Telephone: 01892 526121

Planning

Our most popular online planning services

We also offer a range of other online planning services and information.

For enquiries about planning permission, and any other planning matters:


All other council services

For all other services:


Write to us

You can write to us at:

Tunbridge Wells Borough Council
Town Hall
Mount Pleasant Road
Royal Tunbridge Wells
Kent TN1 1RS