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Appeals process

Please note: we are only able to accept appeals in writing.

If an informal appeal is received, within 14 days of the Penalty Charge Notice issue date, the Penalty Charge is held at the reduced rate whilst the appeal is being considered.

We aim to respond to informal appeals with a written decision within 10 working days.

If we do not agree with your appeal, you will have a further 14 days from the date your decision letter is issued to pay the Penalty Charge at the reduced rate.

If we agree with your appeal, the Penalty Charge will be cancelled and no payment will be required.

Notice to Owner and Formal Appeals

If your Penalty Charge Notice is not cancelled and payment is not received within 28 days, a Notice to Owner will be sent to the registered vehicle owner who must either pay the full charge or make a formal appeal.

We aim to respond to formal appeals within five working days.

If the response to your formal appeal is a Notice of Rejection, and you do not agree with our decision, you will need to appeal to the Traffic Penalty Tribunal (TPT) within 28 days. Details of how you can contact the TPT and the details that you will require will be included in the Notice of Rejection letter.

If you do not wish to continue with your appeal, payment should be made within 28 days of the date the Notice of Rejection was issued.

Please note: you must either pay the Penalty or appeal to the Traffic Penalty Tribunal (TPT) within 28 days.

Traffic Penalty Tribunal (TPT)

The Traffic Penalty Tribunal is an independent tribunal whose decision is final.

There is no charge for appeal submissions, although in exceptional cases costs may be awarded against either Tunbridge Wells Borough Council or the Appellant if either's submission is considered to be wholly unreasonable.

Charge Certificate

If the Penalty has not been cancelled or paid within the above timescales, a Charge Certificate is sent which increases the charge by 50%.

Please note: there is no right of appeal at this stage and payment must be made within 14 days.

If payment is not made, then the charge is registered as an outstanding debt at the Traffic Enforcement Centre, which adds a further £7.00.

Order for Recovery and Witness Statements

Any amounts still outstanding at this stage are then requested by an Order for Recovery.

This gives 21 days to either make a payment or to file a Witness Statement with the Traffic Enforcement Centre, on one of the limited grounds stated on the Order for Recovery.

Enforcement Agent

If neither payment nor a Witness Statement is made, then a warrant will be issued for the outstanding charge to be recovered by a firm of Enforcement Agents (Bailiffs).

At this stage, the council will not deal with any queries regarding the debt, which must be made directly to the Enforcement Agents.

Alternatively, advice may be sought from the Citizens Advice Bureau.