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Visitor economy


The government announcement that will start to see the visitor economy reopening (accommodation providers, attractions, restaurants, cafes, pubs, bars and takeaway services) from Saturday 4th July includes beer gardens, food to go, social and similar clubs operating as bars and restaurants and mobile catering and contact catering.

Guidance for reopening

Government guidance sets out some clear requirements for businesses in different sectors to consider and undertake before they reopen to customers and this can be found in full at the government's Working safely during coronavirus (COVID-19) webpages.

Getting ready

Please note that all businesses should be undertaking detailed Risk Assessments before re-opening, covering both staff and customers. Additional guidance relevant to reopening businesses can be found in the Tourism & Hospitality Re-opening Guidance booklet.

The government guidance expects businesses to work with neighbours and the local authority on their reopening plans, especially as they impact on public spaces. The Council is keen to support all businesses in ensuring that customers feel safe and welcome when returning to any of our businesses.

We have also been co-ordinating plans with other partners including Kent County Council, the Tunbridge Wells Safe Town Partnership and the Police.

The council has been allocated a limited budget from the Reopening High Streets Safely Fund which is available for planning and communicating information about reopening to businesses and customers, and also for some temporary physical measures to assist with social distancing. We have put together a proposed set of measures to support reopening including:

  • Street Ambassadors to assist with managing queues and social distancing across the borough centres.
  • Night time security teams in Royal Tunbridge Wells town centre from 4 July.
  • Temporary signage for use both in stores and in the wider public realm to remind customers about the need to observe social distancing guidelines. Posters are still available by contacting businesscovid19@tunbridgewells.gov.uk or by downloading the art work from the Reopening page at the link above.
  • Focusing CCTV on areas where crowds may gather and social distancing may become an issue.
  • Work with Kent County Council to deliver traffic management schemes that support both social distancing and active travel (walking and cycling).
  • Keeping the council’s public toilets open with an enhanced cleansing regime.
  • Additional hygiene and social distancing measures in the car parks and at ticket machines.
  • Digital signposting (via our website) to organisations that are providing detailed advice to businesses relating to reopening and other Covid-19 issues.
  • Regular review meetings with partners including: Police, Safe Town Partnership, Tunbridge Wells Borough Council and KCC
  • Additional communications to businesses and customers via newsletters, websites and social media as required and an appropriate level of promotion and marketing for the borough.

If you have any questions or if you have any concerns or ideas that you wish to raise with us, please contact the Economic Development team at: businesscovid19@tunbridgewells.gov.uk.

If you’d like to keep up to date with the latest information, sign up to the council’s e-bulletin for the Tourism & Hospitality sector in our Visit Tunbridge Wells - Business News page.