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Changes to council services


Waste and street scene

Our bulky waste collection service is currently operational.

Due to the current coronavirus outbreak, the civic amenity vehicle service has been suspended until further notice. We apologise for any inconvenience caused.

Our garden waste service is currently operational.

Please put your garden waste bin out for collection before 7am on your scheduled collection day.

Garden waste subscriptions will automatically be extended to cover the period during which we were unable to provide the garden waste service.

We are facing unprecedented challenges during the coronavirus (COVID-19) pandemic.  Whilst we take complaints seriously, we ask for your understanding that we may not be able to respond within our usual timescales, as we prioritise our resources in dealing with the pandemic.

More details about our complaints procedure and how to make a complaint can be found on our make a complaint page.

The Household Waste and Recycling Centre at North Farm remains open to the public for essential use. An online booking system is in place to maintain social distancing.

Residents can only book one trip in any four-week period to allow all residents to have access to sites and must follow social distancing guidelines. Please visit the KCC website to book.

Recycling and waste collections are continuing as usual. Collections may be made at different times on the scheduled day because of a reduced number of staff.

This service is currently operational.

This service is currently operational.

Car parks

Meadow Road car park is closed until further notice.

Season ticket holders may use other town centre multi-storey car parks instead.

The decision to close Meadow Road car park follows the latest announcement from the government about national restrictions. We apologise for any inconvenience caused.

Royal Victoria Place (RVP) car park is open from 7am to 11pm.

All other car parks operated by the council are open as usual.

Cemetery and crematorium

Please be aware, following an update to government guidance, the Kent and Sussex Crematorium and Cemetery grounds are only open to those attending a funeral service, commemorative event, such as the scattering and interring of ashes or are paying their respects by visiting a memorial, grave or Book of Remembrance entry.

It is also a requirement for face coverings to be worn within our chapels during funeral services. If you have any queries surrounding the current situation, please do not hesitate to contact the Crematorium Office on 01892 523894.

Council

Meetings legislation was changed in 2020 to allow the Council to hold its decision-making meetings digitally and webcast a live audio, or audio and video, stream.

The Council has been audio streaming all of its decision making meetings since May 2020 on our website, and video streaming since July. It returned to a full schedule of (digital) Council meetings in September 2020.

The full schedule of meetings continues to be held, although all meetings will remain in digital format for the foreseeable future. Members of the public are still able to participate in meetings in a range of ways. For more advice on how to take part please email committee@tunbridgewells.gov.uk or telephone 01892 554413.

We are facing unprecedented challenges during the coronavirus (COVID-19) pandemic. Whilst we take requests for information (including FOIs, EIRs and SARs) and complaints seriously, we ask for your understanding that we may not be able to respond within our usual timescales, as we prioritise our resources in dealing with the pandemic.

More details about our complaints procedure and how to make a complaint can be found on our make a complaint page.

Environmental health

This service is currently operational.

Licensing

Taxi driver knowledge tests are currently suspended. If you have a test booked you will be contacted by the Licensing team.

Our venues

The Assembly Hall Theatre is currently closed.

For more information please visit the Assembly Hall Theatre website.

Our community centres are currently closed.

For more information please see our Camden Centre, TN2 Centre and Wesley Centre webpages.

All leisure centres in Tunbridge Wells are closed.

For more information please visit Fusion Lifestyle's Tunbridge Wells Sports Centre, Putlands Sports and Leisure Centre and Weald Sports Centre webpages.

Parking, travel, and roads

Unfortunately, due to the current coronavirus (COVID-19) emergency, we are unable to provide any vehicle access marking services.

Suspension of these services will be reviewed regularly. Therefore, for current information and any updates please return to review this webpage.

If you have any questions regarding vehicle access markings please email: parkingrestrictions@tunbridgewells.gov.uk.

Unfortunately, due to the current coronavirus (COVID-19) emergency, we are unable to provide any bay suspension services.

Suspension of these services will be reviewed regularly. Therefore, for current information and any updates please return to review this webpage.

If you have any questions regarding vehicle access markings please email: parkingrestrictions@tunbridgewells.gov.uk.

Parks and play areas

Parks remain open for you to use subject to the government national restrictions on meeting others outdoors and social distancing.

Playgrounds remain open for you to use subject to the government national restrictions on meeting others outdoors and social distancing.

Tennis courts are currently closed. This closure is in line with the government guidance on venues that must close during the national lockdown (stay at home) from 5 January.

Skate parks are currently closed. This closure is in line with the government guidance on venues that must close during the national lockdown (stay at home) from 5 January.

Basketball courts are currently closed. This closure is in line with the government guidance on venues that must close during the national lockdown (stay at home) from 5 January.

Multi use games areas are currently closed. This closure is in line with the government guidance on venues that must close during the national lockdown (stay at home) from 5 January.

Grass sports pitches are currently closed. This closure is in line with the government guidance on venues that must close during the national lockdown (stay at home) from 5 January.

Astroturf pitches are currently closed. This closure is in line with the government guidance on venues that must close during the national lockdown (stay at home) from 5 January.

Outdoor gyms are currently closed. This closure is in line with the government guidance on venues that must close during the national lockdown (stay at home) from 5 January.

Payments

Payments to the council can be made only:

  • online by debit/credit card
  • over the phone by debit/credit card
  • by bank transfer to:

    Name: Tunbridge Wells Borough Council
    Sort code: 30-00-02
    Account number: 01396914

    IBAN: GB02LOYD30000201396914
    BIC: LOYDGB2LCTY

Penalty charge payments can still be made through our automated phone line, online by debit/credit card, or by bank transfer to the account details above.

Please ensure you include the PCN number as the reference number.

Tourist information

The Tourist Information Centre is currently closed to visitors.

Telephone and email services are operational Monday to Friday, 10am to 3pm. Telephone: 01892 554070.

Tunbridge Wells Gateway

In line with government guidance, the main doors at our Gateway will be locked and customers will be triaged using the intercom.

The Gateway is closed to customers wanting to use our payment kiosk. You can make payments online for many of our services. See the Pay it section of our website for a full list of online payments.

Full information about all our services is available on our website or by calling us on 01892 526121 (Monday to Friday, 9am to 5pm).

Other council services

Other services are continuing as usual and our website and social media pages will be updated should the situation change.

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