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Changes to council services


Waste and street scene

Our bulky waste collection service is currently operational.

Due to the current coronavirus outbreak, the civic amenity vehicle service has been suspended until further notice. We apologise for any inconvenience caused.

Our garden waste service is currently operational.

Please put your garden waste bin out for collection before 7am on your scheduled collection day.

Garden waste subscriptions will automatically be extended to cover the period during which we were unable to provide the garden waste service.

We are facing unprecedented challenges during the coronavirus (COVID-19) pandemic.  Whilst we take complaints seriously, we ask for your understanding that we may not be able to respond within our usual timescales, as we prioritise our resources in dealing with the pandemic.

More details about our complaints procedure and how to make a complaint can be found on our make a complaint page.

The Household Waste and Recycling Centre at North Farm remains open to the public for essential use. An online booking system is in place to maintain social distancing.

Residents can only book one trip in any four-week period to allow all residents to have access to sites and must follow social distancing guidelines. Please visit the KCC website to book.

Recycling and waste collections are continuing as usual. Collections may be made at different times on the scheduled day because of a reduced number of staff.

This service is currently operational.

This service is currently operational.

Car parks

Meadow Road car park is open.

The car park lifts are available from 7am to 7pm.

Royal Victoria Place (RVP) car park is open from 7am to 11pm.

All other car parks operated by the council are open as usual.

Cemetery and crematorium

Following further government guidance, as from Monday 12 April 2021 the Kent and Sussex Crematorium and Cemetery grounds will be open for all visitors. The Crematorium office will now be open for all enquiries, however, this will be by appointment only. Please contact the team on 01892 523894 or 01892 540419 to make an appointment between the hours of Monday to Thursday 9am to 4pm or Friday 9am to 3pm.

The maximum number of attendees to a funeral service remains at 30, with the number able to attend a scattering or interment of ashes being increased to 15.

Face masks are still a mandatory requirement within all buildings. We are a COVID secure site with hand washing facilities/sanitiser in place, a screen within the office, and are operating the Government Track and Trace system.

We are adhering to all government guidance , however, we have not lost sight of the fact that you are visiting us at a particularly difficult time and will do our best to carryout personal requests if it is safe to do so.

We will amend this information as and when guidance is updated. Thank you for your continued support.

Council

Meetings legislation was changed in 2020 to allow the Council to hold its decision-making meetings digitally and webcast a live audio, or audio and video, stream.

The Council has been audio streaming all of its decision making meetings since May 2020 on our website, and video streaming since July. It returned to a full schedule of (digital) Council meetings in September 2020.

The full schedule of meetings continues to be held, although all meetings will remain in digital format for the foreseeable future. Members of the public are still able to participate in meetings in a range of ways. For more advice on how to take part please email committee@tunbridgewells.gov.uk or telephone 01892 554413.

We are facing unprecedented challenges during the coronavirus (COVID-19) pandemic. Whilst we take requests for information (including FOIs, EIRs and SARs) and complaints seriously, we ask for your understanding that we may not be able to respond within our usual timescales, as we prioritise our resources in dealing with the pandemic.

More details about our complaints procedure and how to make a complaint can be found on our make a complaint page.

Environmental health

This service is currently operational.

Licensing

Taxi driver knowledge tests are currently suspended. If you have a test booked you will be contacted by the Licensing team.

Our venues

The Assembly Hall Theatre is currently closed.

For more information please visit the Assembly Hall Theatre website.

COVID-19 restrictions in Tunbridge Wells may mean community centres are closed or have limited access.

From 15 April 2021 the Camden Centre will become a symptom-free testing centre and so will not be available to hirers. Please contact the Camden Centre if this affects you and you would like more information. Little Pips is not affected.

For more information please see our Camden Centre, TN2 Centre and Wesley Centre webpages.

Outdoor group exercise classes are available to book at Tunbridge Wells leisure centre. Leisure centres will reopen with further facilities and activities from 12th April 2021.

For more information please visit Fusion Lifestyle's Tunbridge Wells Sports Centre, Putlands Sports and Leisure Centre and Weald Sports Centre webpages.

Parking, travel, and roads

Parks and play areas

Parks remain open for you to use subject to the government national restrictions on meeting others outdoors and social distancing.

Playgrounds remain open for you to use subject to the government national restrictions on meeting others outdoors and social distancing.

Tennis courts are currently closed. This closure is in line with the government guidance on venues that must close during the national lockdown (stay at home) from 5 January.

Outdoor sports facilities are now open in line with government guidance. Indoor facilities, such as changing rooms, should not be used at this time, although toilet facilities can be accessed.

Outdoor sports facilities are now open in line with government guidance. Indoor facilities, such as changing rooms, should not be used at this time, although toilet facilities can be accessed.

Outdoor sports facilities are now open in line with government guidance. Indoor facilities, such as changing rooms, should not be used at this time, although toilet facilities can be accessed.

Outdoor sports facilities are now open in line with government guidance. Indoor facilities, such as changing rooms, should not be used at this time, although toilet facilities can be accessed.

Outdoor sports facilities are now open in line with government guidance. Indoor facilities, such as changing rooms, should not be used at this time, although toilet facilities can be accessed.

Outdoor sports facilities are now open in line with government guidance.

Please follow the guidance for use:

  • Continue to follow the government national restrictions on meeting others outdoors and social distancing.
  • Wait until it’s your turn to exercise and don’t overcrowd the gym.
  • Limit your time to allow others to use the equipment.
  • One household at a time on multi-use units please.
  • Use your hand sanitizer before and after using the gym equipment. We advise you to wipe the equipment at touch points before use if possible. Please dispose of wipes/gloves in the bins provided.
  • Drinks/food to be consumed away from the equipment. Wash your hands before eating.
  • Washing your hands is one of the easiest ways to protect yourself and others from the virus. Avoid touching your face before your hands are washed. As soon as you can, wash your hands thoroughly with warm water and soap for at least 20 seconds.

Payments

Payments to the council can be made only:

  • online by debit/credit card
  • over the phone by debit/credit card
  • by bank transfer to:

    Name: Tunbridge Wells Borough Council
    Sort code: 30-00-02
    Account number: 01396914

    IBAN: GB02LOYD30000201396914
    BIC: LOYDGB2LCTY

Penalty charge payments can still be made through our automated phone line, online by debit/credit card, or by bank transfer to the account details above.

Please ensure you include the PCN number as the reference number.

Tourist information

The Tourist Information Centre is currently closed to visitors.

Telephone and email services are operational Monday to Friday, 10am to 3pm. Telephone: 01892 554070.

Tunbridge Wells Gateway

Gateway staff are still on hand to support you. We have strict social distancing measures in place and these are compliant with current governments guidelines. A triage system is in place for our reduced service delivery.

Please call 01892 526121 (Monday to Friday 9am to 5pm) for further details.

Other council services

Other services are continuing as usual and our website and social media pages will be updated should the situation change.

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