Changes to council services
Bins and recycling
Our bulky waste collection service is currently operational.
Due to the current coronavirus outbreak, the Civic Amenity Vehicle Service has been suspended until further notice. We apologise for any inconvenience caused.
Our garden waste service is currently operational.
Please put your garden waste bin out for collection before 7am on your scheduled collection day.
Garden waste subscriptions will automatically be extended to cover the period during which we were unable to provide the garden waste service.
Our new bins, repairs, replacements and removals service is currently operational.
The Household Waste and Recycling Centre at North Farm remains open to the public for essential use. An online booking system is in place to maintain social distancing.
Residents can only book one trip in any four-week period to allow all residents to have access to sites and must follow social distancing guidelines. Please visit the KCC website to book.
Recycling and waste collections are continuing as usual. Collections may be made at different times on the scheduled day because of a reduced number of staff.
Meadow Road car park is temporarily closed due to maintenance works.
Royal Victoria Place (RVP) car park has restricted opening times. The car park is open from 7am to 7pm.
Cemetery and crematorium
Please be aware, that following an update to UK government guidance, the Kent and Sussex Crematorium and Cemetery grounds are only open to those attending a funeral service, commemorative event, such as the scattering and interring of ashes or are paying their respects by visiting a memorial, grave or Book of Remembrance entry. It is also a requirement for face coverings to be worn within our chapels during funeral services. If you have any queries surrounding the current situation, please do not hesitate to contact the Crematorium Office on 01892 523894.
Government regulations have been changed to allow meetings to be held in different ways during the coronavirus outbreak. The Council has only held meetings if they absolutely cannot be deferred and this is usually because certain decisions have to be taken. Before any meetings went ahead all the political parties were consulted about how the meetings might be held.
There is not a reliable technical solution for us to be able to conduct a virtual meeting and publicly broadcast it live.
Attendance at meetings that have taken place in the town hall has been reduced to an absolute minimum and those who have attended meetings followed social distancing guidelines very closely. No restrictions have been broken.
Taxi Driver Knowledge Tests are currently suspended. If you have a test booked in November you will be contacted by the Licensing team.
Parking, travel and roads
Unfortunately, due to the current coronavirus (COVID-19) emergency, we are unable to provide any ‘Vehicle Access Marking’ services.
Suspension of these services will be reviewed regularly. Therefore, for current information and any updates please return to review this webpage.
If you have any questions regarding vehicle access markings please email: firstname.lastname@example.org.
Parks and play areas
Enclosed spaces in council parks including play areas, tennis courts, skate parks and similar are currently operational.
Payments to the Council can be made only:
- online by debit/credit card
- over the phone by debit/credit card
- by bank transfer to:Name: Tunbridge Wells Borough Council
Sort code: 30-00-02
Account number: 01396914
No cash payments can be taken at the present time.
Penalty charge payments can still be made through our automated phone line, online by debit/credit card or by bank transfer to the account details above.
The Tourist Information Centre is currently closed to visitors.
Telephone and email services are operational Monday to Friday, 10am to 3pm. Telephone: 01892 554070.
Tunbridge Wells Gateway
The Gateway building is closed to visitors, however staff will be on hand to assist in an emergency via the intercom system at the front door from 9am to 5pm, Monday to Friday. There is no public access to the building until further notice.
Please call 01892 526121 for further details.