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Changes to council services

Council services

Most council services have returned to normal except for those listed on this page. Our website and social media pages will be updated should the situation change.

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Waste and street scene

Due to the current coronavirus outbreak, the civic amenity vehicle service has been suspended until further notice. We apologise for any inconvenience caused.

Our garden waste service has been suspended from Monday 26 July. You can find out more about the service suspension on our bin collections update page.

Cemetery and crematorium

Following further government guidance, as from Monday 12 April 2021 the Kent and Sussex Crematorium and Cemetery grounds will be open for all visitors. The Crematorium office will now be open for all enquiries, however, this will be by appointment only. Please contact the team on 01892 523894 or 01892 540419 to make an appointment between the hours of Monday to Thursday 9am to 4pm or Friday 9am to 3pm.

The maximum number of attendees to a funeral service remains at 30, with the number able to attend a scattering or interment of ashes being increased to 15.

Face masks are still a mandatory requirement within all buildings. We are a COVID secure site with hand washing facilities/sanitiser in place, a screen within the office, and are operating the Government Track and Trace system.

We are adhering to all government guidance , however, we have not lost sight of the fact that you are visiting us at a particularly difficult time and will do our best to carryout personal requests if it is safe to do so.

We will amend this information as and when guidance is updated. Thank you for your continued support.


Meetings legislation was changed in 2020 to allow the Council to hold its decision-making meetings digitally and webcast a live audio, or audio and video, stream.

The Council has been audio streaming all of its decision making meetings since May 2020 on our website, and video streaming since July. It returned to a full schedule of (digital) Council meetings in September 2020.

The full schedule of meetings continues to be held, although all meetings will remain in digital format for the foreseeable future. Members of the public are still able to participate in meetings in a range of ways. For more advice on how to take part please email or telephone 01892 554413.

Tunbridge Wells Gateway

Gateway staff are still on hand to support you. We have strict social distancing measures in place and these are compliant with current governments guidelines. A triage system is in place for our reduced service delivery.

Please call 01892 526121 (Monday to Friday 9am to 5pm) for further details.