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Changes to council services

Council services

Most council services have returned to normal except for those listed on this page. Our website and social media pages will be updated should the situation change.

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Waste and street scene

The civic amenity vehicle service has been suspended until further notice. We apologise for any inconvenience caused.

Our garden waste service has been suspended from Monday 26 July.

You can find out more about the service suspension and the one-off collections taking place from 18 October on our bin collections update page.

Cemetery and crematorium

The Kent and Sussex Crematorium and Cemetery grounds are open for all visitors.

The Crematorium office is open for all enquiries, however, this is by appointment only. Please contact the team on 01892 523894 or 01892 540419 to make an appointment between the hours of Monday to Thursday 9am to 4pm or Friday 9am to 3pm.

You can find further information on the COVID-19 updates page of the Kent and Sussex Crematorium website.


Following the Omicron outbreak, some meetings of the Council are being held virtually, whilst some will remain in person. If it is a meeting being held in the Town Hall, members of the public are able to attend however, to ensure as safe a space as possible, we are limiting the number of people inside the Council Chamber. The public gallery is available for viewing public meetings, but it does not have disabled access and is not suitable for those with mobility issues. Please contact the council in advance if you wish to attend a meeting and are either disabled or have mobility issues to ensure we can reserve a place for you in the Chamber.

Virtual meeting will be held via Zoom and can be accessed on our dedicated meetings website. You can also watch any in person meetings here from the comfort of your own home.

Tunbridge Wells Gateway

Gateway staff are still on hand to support you. We have strict social distancing measures in place and these are compliant with current governments guidelines. A triage system is in place for our reduced service delivery.

Please call 01892 526121 (Monday to Friday 9am to 5pm) for further details.