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Changes to council services


Bins and recycling

Our bulky waste collection service is currently operational.

Due to the current coronavirus outbreak, the Civic Amenity Vehicle Service has been suspended until further notice. We apologise for any inconvenience caused.

Our garden waste service is currently operational.

Please put your garden waste bin out for collection before 7am on your scheduled collection day.

Garden waste subscriptions will automatically be extended to cover the period during which we were unable to provide the garden waste service.

Our refuse and recycling complaints service is currently operational.

More details about our complaints procedure and how to make a complaint can be found on our make a complaint page.

The Household Waste and Recycling Centre at North Farm remains open to the public for essential use. An online booking system is in place to maintain social distancing.

Residents can only book one trip in any four-week period to allow all residents to have access to sites and must follow social distancing guidelines. Please visit the KCC website to book.

Recycling and waste collections are continuing as usual. Collections may be made at different times on the scheduled day because of a reduced number of staff.

Car parks

Meadow Road car park is temporarily closed due to maintenance works.

Royal Victoria Place (RVP) car park has restricted opening times. The car park is open from 7am to 7pm.

All other car parks operated by the Council are open as usual.

Cemetery and crematorium

Please be aware, that following an update to UK government guidance, the Kent and Sussex Crematorium and Cemetery grounds are only open to those attending a funeral service, commemorative event, such as the scattering and interring of ashes or are paying their respects by visiting a memorial, grave or Book of Remembrance entry. It is also a requirement for face coverings to be worn within our chapels during funeral services. If you have any queries surrounding the current situation, please do not hesitate to contact the Crematorium Office on 01892 523894.

Council

Government regulations have been changed to allow meetings to be held in different ways during the coronavirus outbreak. The Council has only held meetings if they absolutely cannot be deferred and this is usually because certain decisions have to be taken. Before any meetings went ahead all the political parties were consulted about how the meetings might be held.

There is not a reliable technical solution for us to be able to conduct a virtual meeting and publicly broadcast it live.

Attendance at meetings that have taken place in the town hall has been reduced to an absolute minimum and those who have attended meetings followed social distancing guidelines very closely. No restrictions have been broken.

Environmental protection

This service is currently operational.

This service is currently operational.

This service is currently operational.

Licensing

Taxi Driver Knowledge Tests are currently suspended. If you have a test booked in November you will be contacted by the Licensing team.

Our venues

The Assembly Hall Theatre is currently closed.

For more information please visit the Assembly Hall website.

Our community centres are currently closed.

For more information please see our Camden Centre, TN2 centre and Wesley Centre webpages.

All leisure centres in Tunbridge Wells are currently closed.

For more information please visit Fusion Lifestyle's Tunbridge Wells Sports Centre, Putlands Sports and Leisure Centre and Weald Sports Centre webpages.

Parking, travel and roads

Unfortunately, due to the current coronavirus (COVID-19) emergency, we are unable to provide any ‘Vehicle Access Marking’ services.

Suspension of these services will be reviewed regularly. Therefore, for current information and any updates please return to review this webpage.

If you have any questions regarding vehicle access markings please email: parkingrestrictions@tunbridgewells.gov.uk.

Parks and play areas

Enclosed spaces in council parks including play areas, tennis courts, skate parks and similar are currently operational.

Parks and playgrounds remain open for you to use subject to the government national restrictions on meeting others outdoors and social distancing.

Outdoor gyms are currently closed.

Payments

Payments to the Council can be made only:

  • online by debit/credit card
  • over the phone by debit/credit card
  • by bank transfer to:

    Name: Tunbridge Wells Borough Council
    Sort code: 30-00-02
    Account number: 01396914

    IBAN: GB02LOYD30000201396914
    BIC: LOYDGB2LCTY

No cash payments can be taken at the present time.

Penalty charge payments can still be made through our automated phone line, online by debit/credit card or by bank transfer to the account details above.

Please ensure you include the PCN number as the reference number.

Tourist information

The Tourist Information Centre is currently closed to visitors.

Telephone and email services are operational Monday to Friday, 10am to 3pm. Telephone: 01892 554070.

Tunbridge Wells Gateway

The Gateway building is closed to visitors, however staff will be on hand to assist in an emergency via the intercom system at the front door from 9am to 5pm, Monday to Friday. There is no public access to the building until further notice.

Please call 01892 526121 for further details.

Other council services

Other services are continuing as usual and our website and social media pages will be updated should the situation change.

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