Following lockdown easing, parking patrols are now operating normally.
Card payment only in car parks
As part of the measures introduced to support social distancing, and protect the public and our staff, we are no longer accepting cash in our car parks where payment by card is available.
Customers can still use their bank card to pay for their parking or they can use RingGo. Paying through RingGo is cheaper and means you can avoid contact with the payment machine when booking your parking session. It also avoids the need to queue at a machine when the car park gets busy.
For more information about using RingGo and how to download the app please visit twbc.online/ringgo.
If you have any other queries about paying for your parking please feel free to contact us at email@example.com.
NHS and care workers
In line with national guidelines and other Local Authorities in Kent and across the country and subject to the Government’s lockdown easing timescales being met, it is the Council’s intention to withdraw the NHS Covid parking concession on Sunday 20 June 2021.
Information on NHS parking permits issued to health workers under our normal arrangements can found on our NHS parking permit webpage.
The following arrangements will remain in place until 20 June 2021:
Vulnerable residents may require home healthcare visits during the coronavirus emergency and we want to ensure that the people delivering these services can do so without worrying about a parking ticket.
We are asking those who need to park as part of their work for the NHS or healthcare provider to email us at firstname.lastname@example.org with the vehicle registration being used and a brief explanation of the nature of their role. These vehicles will be added to a list allowing them to park in any permit bay (in a road where there are residents’ permits) or council run car park across the borough until the current social distancing measures are lifted by the government.
If you are already carrying out these visits, and haven’t yet told us your vehicle registration, please display some evidence of your role in the windscreen of the vehicle when you’re parked in a permit bay or car park as a way of letting our officers know. This could be a photocopy of your work pass with sensitive information removed, or a letter of evidence from your employer.
Alternatively you may wish to use the government’s parking pass scheme for NHS staff, health and social care workers and NHS volunteers who are eligible for free parking from local authorities. You can get a pass from your employer or the organisation that you are volunteering with.
Permit holders use of council car parks
Following the Government’s move to Step 4 of its COVID-19 roadmap on 19 July 2021, the concession allowing resident permit holders 24 hour 7 day use of the public car parks has ended. Please see our resident permit charges page to find out more about resident parking concessions in our car parks.