Parking enforcement patrols have been relaxed in residential streets following the national lockdown introduced on 5 January.
Our Civil Enforcement Officers (CEOs) will continue to patrol main routes (such as A roads and town centre streets), preventing dangerous and obstructive parking, and helping to keep traffic flowing and roads safe.
CEOs will also provide responsive enforcement across the borough, for example dealing with complaints of vehicles blocking private driveways or parking on yellow line restrictions.
We are asking everyone to be mindful and to park safely and responsibly during these difficult times, in particular helping ensure easy access for public service and blue light emergency vehicles.
These measures will be in place until further notice, please refer to this webpage for future updates.
We appreciate that some people who receive a penalty charge notice (PCN) may feel they have genuine reasons why they needed to park, and we will continue to take a lenient approach to challenges made by those who have been affected by the COVID-19 emergency.
Card payment only in car parks
As part of the measures introduced to support social distancing, and protect the public and our staff, we are no longer accepting cash in our car parks where payment by card is available.
Customers can still use their bank card to pay for their parking or they can use RingGo. Paying through RingGo is cheaper and means you can avoid contact with the payment machine when booking your parking session. It also avoids the need to queue at a machine when the car park gets busy.
For more information about using RingGo and how to download the app please visit twbc.online/ringgo.
If you have any other queries about paying for your parking please feel free to contact us at email@example.com.
NHS and care workers
Vulnerable residents may require home healthcare visits during the coronavirus emergency and we want to ensure that the people delivering these services can do so without worrying about a parking ticket.
We are asking those who need to park as part of their work for the NHS or healthcare provider to email us at firstname.lastname@example.org with the vehicle registration being used and a brief explanation of the nature of their role. These vehicles will be added to a list allowing them to park in any permit bay (in a road where there are residents’ permits) or council run car park across the borough until the current social distancing measures are lifted by the government.
If you are already carrying out these visits, and haven’t yet told us your vehicle registration, please display some evidence of your role in the windscreen of the vehicle when you’re parked in a permit bay or car park as a way of letting our officers know. This could be a photocopy of your work pass with sensitive information removed, or a letter of evidence from your employer.
Alternatively you may wish to use the government’s parking pass scheme for NHS staff, health and social care workers and NHS volunteers who are eligible for free parking from local authorities. You can get a pass from your employer or the organisation that you are volunteering with.
Permit holders may use council car parks
To help ease on-street parking pressure Crescent Road car park is available for resident permit holders in Zones C and G to use. Permit holders in Zone A may park in Great Hall car park.
Zone B residents may park in Royal Victoria Place car park on levels 0, 1, 2, 6, 7 and 8. We would like to ensure levels 3, 4 and 5 are kept available for those who need to shop for medicines or food. This will be enforced so please park on the correct levels, thank you.