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Information and advice


Useful links

Coronavirus (COVID-19) cases in the UK - information from GOV.UK about the latest number of coronavirus (COVID-19) tests, cases and deaths in the UK.

GOV.UK email alerts - sign up for email alerts from GOV.UK about coronavirus (COVID-19).

NHS advice - NHS advice on the risks, the symptoms and what to do if you think you may have coronavirus.

Travel advice - GOV.UK advice for British people travelling and living overseas following the outbreak of coronavirus.

Public Health England blog - read PHE’s regularly updated coronavirus blog to find out what you need to know.

The Health Protection (Coronavirus) Regulations 2020 have been put in place to reduce the risk of further human-to-human transmission in this country by keeping individuals in isolation where public health professionals believe there is a reasonable risk an individual may have the virus.

The Department of Health and Social Care publishes information about the number of cases of coronavirus (COVID-19) in the UK.

Campaign to end loneliness: coronavirus and social isolation - as coronavirus (COVID-19) spreads across the UK, it will be harder for people to maintain their social connections.

Mind: coronavirus and your wellbeing - this information is to help you cope if you’re feeling anxious or worried about coronavirus.

Protect yourself from fraud

Tunbridge Wells Borough Council is working closely with Trading Standards and Kent Police to monitor and address scams related to the coronavirus pandemic.

Not everyone out there is trustworthy, and some people will take advantage of the unusual situation our society is facing.

Things such as Facebook Community Groups, WhatsApp Groups and the Nextdoor social network that send neighbourhood alerts can be great ways of staying in touch with those around you, however it can be difficult to know who to trust.


  • do not give your bank card and PIN to anybody
  • do not give cash to a volunteer
  • your bank or the police will never ask for your bank details over the phone
  • if you suspect you or someone you know is being targeted by a criminal, contact Action Fraud or call 03001 232 040

Current scams

  • Be aware of people offering miracle cures or vaccines for coronavirus – there is no specific treatment for coronavirus (COVID-19). Treatment aims to relieve the symptoms until you recover.
  • Home cleaning services.
  • People impersonating healthcare workers, claiming to be offering ‘home-testing’ for coronavirus – this is a scam, and these kits are not currently available to buy.
  • Emails saying that you can get a refund on taxes, utilities or similar are usually bogus and they are just after your personal and bank details.
  • There are lots of fake products available to buy online that say they can protect you or cure coronavirus. These will not help and are designed to take your money.
  • There are new mobile phone applications that claim to give you updates on the virus but instead, they lock your phone and demand a ransom.
  • People offering to do your shopping or collecting medication and asking for money upfront and then disappearing.

Tips to avoid being scammed

  • Be cautious and listen to your instincts. Don’t be afraid to hang up, bin it, delete it or shut the door.
  • Take your time; don’t be rushed.
  • If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money up front. If someone tempts you into accepting a service they are unlikely to be genuine. Check with family and friends before accepting offers of help if you are unsure.
  • If you are online, be aware of fake news and use trusted sources such as GOV.UK or NHS websites. Make sure you type the addresses in and don’t click on links in emails.
  • Only purchase goods from legitimate retailers and take a moment to think before parting with money or personal information.
  • Know who you’re dealing with - if you need help, talk to someone you know or get in touch with your local Council on the numbers below.
  • Protect your financial information, especially from people you don’t know. Never give your bank card or PIN to a stranger.

Staying connected

There are lots of ways that you can stay connected whilst still adhering to government guidelines for everyone to stay at home to help stop the spread of coronavirus.

We encourage people to stay in regular contact with friends and family during this time, particularly checking in with those who are self-isolating or living alone.

There are a range of apps such as WhatsApp and Skype that can support video calling but picking up the phone to chat works just as well.

Tips for dealing with anxiety during coronavirus

The coronavirus (COVID-19) outbreak may cause you to feel anxious, stressed, worried, sad, helpless, overwhelmed, confused or angry. It's important to remember it is OK to feel this way and that everyone reacts differently to different events.

There are some simple things you can do to help you take care of your mental health and wellbeing during times of uncertainty and doing so will help you think clearly and make sure you are able to look after yourself and those you care about.

NHS: Anxiety tips