Coronavirus (COVID-19)
Some of our services have temporarily stopped or changed. See our Changes to Council services page for services’ status and our Coronavirus updates section for latest information.

Severe Weather

Current Met Office Warnings

Alert TypeDescriptionPublished Date

There are no current weather warnings for this area

Useful information

Environment Agency

You can call the Floodline with queries regarding flooding and flood warnings.

You can also call the Incident Communications Service to report incidents.

Floodline: 0345 9 881188
ICS: 0800 80 70 60

UK Power Networks

For any power cut enquiries please contact UK Power Networks 24 hours a day by:

UK Power Networks has a Priority Service Register for those who may be more vulnerable and require extra assistance in a power cut. You can find out more information on their website. UK Power Networks currently work with the British Red Cross who can activate their volunteers to support vulnerable customers if power is affected.

Preparing for a power cut

Below is some advice on how residents can prepare for a power cut:

  • Keep UK Power Networks freephone number handy
  • See their website for some useful videos offering you advice during a power cut.
  • Keep spare batteries for radios and torches – local radio stations often broadcast helpful information
  • Keep an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut
  • Dress warmly in several layers of clothing, stay in one room or even get into bed
  • Take care if using candles, tea-lights and other naked flames
  • Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours
  • Switch off all your electrical equipment, except one light which will let you know when the power comes back on
  • Remember the street lights may also be off so take care if you go out
  • Look out for elderly neighbours; please consider taking them round a flask of hot water or hot food

Currently we are not expecting severe weather to affect our services, however please sign up for our text alerts to stay ahead of service disruptions.

Severe Weather Text Alerts

We are offering residents the opportunity to sign up to a text messaging service providing the latest updates about Tunbridge Wells Borough Council services affected by the weather. Simply type in your mobile number in the box below and click 'Submit'.

Terms and Conditions

The text you send to register for the service will be charged at your operator's standard rate, there is no charge to receive texts from Tunbridge Wells Borough Council.

You can stop the service at any time by texting SNOW STOP to 07491 163 299 or writing to Tunbridge Wells Borough Council, Town Hall, TN1 1RS

SMS Text Messaging Privacy Notice

Severe weather can make travelling particularly hazardous, you can check for updates and the status of services using the links below


BBC Travel
For motorway and trunk road information


KCC Highways & Transportation

For KCC-maintained roads and footpaths

Phone: 03000 418181
Text relay: 18001 03000 418181


National Rail Enquiries

Phone: 0845 748 4950

South Eastern Trains
Phone: 0845 000 2222 / 01732 378 751


Arriva Buses

Phone: 0844 800 4411


Phone: 0871 200 2233

For advice during severe weather and updates on forecasted severe weather please visit the links below

The Environment Agency
To check on the latest severe weather alerts and advice for your area, and what to do before, during and after severe weather

Telephone: 0345 988 1188
Twitter: @EnvAgency

Kent County Council
For information about school closures and to report issues with footpaths and roads maintained by KCC

Telephone: 03000 414 141
Twitter: @Kent_cc

UK Power Networks
Find out about power cuts, report a power cut or report damaged power lines.

Telephone: 0800 783 8866
Twitter: @UKPowerNetworks

Tunbridge Wells Borough Council
For information about council services.

Telephone: 01892 526121
Twitter: @TWellsCouncil

If you need to contact the council out of hours please call 01892 515392.

Our Out of Hours and Emergencies page gives further information about what we can help with, our Emergency Plan and links to local radio stations.


Road salting

When icy conditions are forecast Kent County Council (KCC) will salt the main routes in Kent as a precautionary measure. These roads are called primary salting routes. KCC do not treat minor roads and lanes, and they are not responsible for motorways or trunk roads.

KCC use 64 winter service vehicles (including 4 mini gritters to treat narrower roads) to grit Kent's roads and have more on standby. KCC grit according to road surface temperature (RST) which is different from the air temperature and they have weather stations located across the county to help measure this.

The primary salting routes cover about 30% of roads in Kent, these include:

  • all A and B class roads
  • busy commuter routes
  • other roads that can become hazardous in frosty or icy conditions

If there is prolonged heavy frost, widespread ice or snow, KCC will consider salting another 15% of the road network. These are called secondary routes. These roads will be treated after the primary routes.

Snow clearance

KCC's snow clearing operation will take place when heavy and continuous snowfall settles.

KCC concentrate on primary routes such as:

  • access to hospitals
  • fire stations and other important facilities while it's snowing or if there are strong winds causing drifting.

Once the main roads are clear, KCC will work on other roads.

It may not be possible to clear every road, and some roads may have to be left to thaw naturally. If you have to drive, please be extra careful and be prepared should you break down or get stuck.

Snow ploughs only work effectively when snow is more than 5cm (2in) deep, they also cannot work on roads that have road humps or similar traffic calming measures.

Highways England clear motorways and trunk roads.

How Kent County Council clear the snow

KCC use snow ploughs fitted onto gritters to plough snow from the roads. They don’t grit on top of snow. Snow has to be ploughed, because grit will not melt it.

KCC have arrangements with approximately 117 farmers covering over 200 routes across the county, who can assist in snow clearance when needed.

They also have 12 snow blowers and can hire extra machinery if we need to.

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