Coronavirus (COVID-19)
Some of our services have temporarily stopped or changed. See our Changes to Council services page for services’ status and our Coronavirus updates section for latest information.

Reopening information for residents and visitors

Welcome back

The Council is planning for a safe reopening of shops and businesses in the borough’s high streets.

The aim is to welcome you in a way that is safe and respects social distancing.

We have been in detailed discussions with Royal Tunbridge Wells town centre organisations and with parish and town councils to discuss arrangements in their areas.

For visitors to Royal Tunbridge Wells there may be some changes made to the way people get around town, and walking and cycling to the town centre will be encouraged. The Council is working with Kent County Council (which is responsible for the road network) to look at the addition of measures which could support social distancing and encourage walking and cycling. Ideas include 20mph in the town centre, wider pavements and one-way schemes.

Plan your visit

Not all shops in the borough are expected to open on Monday 15 June and there may be changes to opening hours. We advise you to check in advance that the store you wish to visit is open.

The Council’s public toilets are open but please remember there may be queues for the loos as well as for the shops.

If it’s hot please remember you may need water.

Ambassadors to help you

We will have a number of Ambassadors in our high streets across the borough who will be there to give you information and help you understand any changes to pavement or road layouts.

Measures in Royal Victoria Place

Royal Victoria Place management told us about a number of measures they will be implementing in readiness for reopening on 15 June:

  • To help maintain social distancing, the Royal Victoria Place team will be carefully managing the number of visitors to the centre to make sure that everyone can reasonably maintain a two-metre distance, and may need to temporarily close the centre, or certain areas.
  • A ‘keep left’ system will be implemented that will direct how shoppers move around the centre, as well as allocating specific ‘in’ or ‘exit’ only entrances. New signage has been installed throughout the centre to help everyone to follow the new guidelines.
  • The Meadow Road car park remains closed until further notice.
  • Enhanced hygiene and cleaning regimes will continue to be in place, with hand sanitising stations available to shoppers at key areas of the centre.
  • To help keep both staff and visitors safe, plexiglass screens have been fitted at all visitor desks and the Royal Victoria Place team will also be provided with suitable PPE including gloves and face masks.

Further information and details on staying safe, and what to consider before travelling to the Royal Victoria Place is available at the Planning Your Visit webpage.

Public transport

Buses and trains are operating and local bus companies are increasing their services and shops and businesses reopen.

Please remember from 15 June you will be required to wear face coverings when on public transport.

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