Coronavirus (COVID-19)
Some of our services have temporarily stopped or changed. See our Changes to Council services page for services’ status and our Coronavirus updates section for latest information.

Need help? Contact us

A national scheme has been launched to provide food and other essentials to those most at risk from coronavirus. If you are in this category of 'shielded' households, you may have received a letter from the NHS telling you that you’re clinically extremely vulnerable, or been contacted by your GP or hospital clinician. If this has not happened, contact your GP or clinician after you register with this service. There is a phone line - 0800 0288327.

Important changes to shielding guidance from 6 July.

From Monday, 6 July, Government advice to those who have been shielding is changing.

If you are receiving the weekly government food box delivery, you will continue to receive this support until the end of July.

If you are not registered for assistance and need help with food, medicines or care, you must register your support needs online by 17 July.

Priority supermarket delivery slots will continue for people who are clinically extremely vulnerable. Register online by 17 July to get priority delivery slots.

From 6 July, clinically extremely vulnerable people will be able to meet outdoors in groups of up to six people they do not live with, while maintaining social distancing. You will also be able to create a ‘support bubble’ with one other household, following the same rules that apply to the public now.

From 1 August, if you have been shielding you can visit shops, places of worship and outdoor spaces.

From this date people who have been shielding will be able to return to work if they cannot work at home. If you are concerned about returning to work once the guidance has eased, we recommend you speak to your employer and understand their specific policies around health and safety and workplace attendance, especially in relation to COVID-19.

For more information on the latest Government advice for the clinically extremely vulnerable, please visit the government's Get coronavirus support as a clinically extremely vulnerable person web page.

Timeline of the guidance for the clinically extremely vulnerable.Visiual presentation of the above text

Tunbridge Wells Borough Council

Tunbridge Wells Borough Council is also offering support to this group and those who are vulnerable and cannot get help from friends, family or neighbours.

Basic food packages to shielded medically vulnerable people and those in self-isolation who are not receiving assistance from elsewhere or need additional help are available from us until the end of July.

If your need is different we would still encourage you to contact us so we can see how we can best support you.

We are also working with a range of organisations across Tunbridge Wells who can help those who may be struggling. Local groups are being promoted on Facebook and Twitter so you may find it helpful to search for those operating in your area.

Many parish and town councils are also offering help - please contact your local Parish or Town Council for further details.

If you feel that you would like support during this time, please get in contact.

Contact us online

Contact by phone: 01892 554497 (9am - 5pm)


Kent Together helpline

A 24 hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline at www.kent.gov.uk/KentTogether or by calling on 03000 41 92 92.

It is a 24 hour service.

You can also report your concerns about the welfare of someone else.

The helpline is a collaboration between KCC, central Government, District, Borough and local councils, the voluntary and community sector, the NHS, emergency services and other partners to ensure help is at hand for vulnerable people.


Kent County Council

Kent County Council (KCC) looks after health and social care and they are working hard to deliver services. Their biggest priority is for vulnerable users of their services and to ensure no one is left isolated and we’re working closely with them to ensure this aim is met.

Find out what KCC are doing.


Pay for your care package

If you are able to, the Council would be very pleased to receive payment for your care package goods. It will enable us to help more people in the community who would otherwise be unable to afford food.

Please click on the “Pay for your care package” button below. You can pay by either debit or credit card.

Pay for your care package

A - Z of council services