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Stray dogs Privacy Policy

Details of what information we collect from you, what we do with it and who it might be shared with

When do we collect information from you?

We collect information from you when reclaiming your dog. We ask you to complete an invoicing agreement to pay the kennelling cost to the kennels. This is in line with the Environmental Protection Act 1990, Environmental Protection (Stray dogs) Regulations.

What information do we collect from you?

We collect personal Information about you such as your name, address, telephone number, email address and vehicle registration.

What is our legal basis for using your information

Compliance with a legal obligation.

Why do we collect this information?

We have a statutory duty to collect this information in order for an individual to reclaim a seized dog. This is a statutory requirement under section 150 of the Environmental Protection Act 1990. In order for us to do this, you must provide your personal information to us.  If you do not give us your personal information, we may be unable to provide this service to you.

Who might we share your information with?

The information Tunbridge Wells Borough Council collects will be stored by Maidstone Borough Council on our behalf. You can view their privacy information here.

The information will also be stored by Abavus, our software provider. You can view their privacy information here.

Viking Oak Boarding Kennels and Animal Sanctuary will also use your information. They may use it for their own reasons that are different to ours, but they still have to look after it in the same way. You can view their privacy information here.

What do we do with your information?

Anonymised & Pseudonymised data may be used for research & statistical purposes. Any Data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.

What are your rights in relation to the personal data we process?
  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
How long to we keep hold of your information?

We will only keep your information for as is necessary for the purpose for which it was collected. Once we no longer need it, we will retain it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view our Retention Schedule here.

What security precautions are in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

You can access the information we hold about you at any time. If you would like to do this, have any queries or questions, or want to raise a concern about the way in which we are using your personal information, please contact our Data Protection officer.

Email the Data Protection Officer at

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent

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