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Street Naming and Numbering Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with.

Who we are?

Tunbridge Wells Borough Council, Mount Pleasant Road, Royal Tunbridge Wells, Kent, TN1 1RS

01892 526121

Dataprotection@tunbridgewells.gov.uk

How do we collect information from you?

We collect information from you when you visit our website also when you contact us in writing, by email or any other type of electronic communication, speak to us on the phone, or talk to us face to face.

What types of information do we collect from you?

We collect personal information about you such as your name, address, and contact details.

Our legal basis for using your information is:

Compliance with a legal obligation.

We will use your information to:

To provide street naming and numbering services to you and other residents in the Borough.

Who has access to your information?

We may share your information with the following third parties for the reasons detailed above:

Maidstone Borough Council stores your information on our behalf. You can view their privacy information here.

Our software provider Esri UK will also store your information. They may use it for their own reasons that are different to ours, but they still have to look after it in the same way. You can view their privacy information here.

What are your rights in relation the personal data we process?
  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.
How long will we keep your information for?

For as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view our Retention Schedule here.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

There are no automated decisions in this process.

Under 13s

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them at www.tunbridgewells.gov.uk/cookies-and-privacy

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

Email the Data Protection Officer at dataprotection@tunbridgewells.gov.uk.

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent
TN1 1RS

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