The Council has enacted its business continuity plans and is redeploying staff to priority services.

Please check our Coronavirus updates page for the latest information about Council services.

Parking Enforcement Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with

What information do we collect from you?

We collect Information such as your vehicle make, colour and registration number. We also collect information relating to Disabled Badges and Permit/Season tickets.

We may hold recorded audio and visual conversations taken from our enforcement officer’s video badges.

Why do we collect this information?

We collect this information for Health & Safety purposes as well as to process any Penalty Charge Notices in accordance with the Traffic Management Act (2004) or our Parking Places Orders. In order for us to do this, we must obtain the Registered Keeper’s name and address from the DVLA or from a Hire Company.

Who might we share your information with?

We may share your information with the following:

  • ICES, our software provider, will store your information. You can view their privacy information here.
  • SEA, our CCTV and Bus Lane software provider will store your information. You can view their privacy information here and their data mapping and retention matrix here.
  • Reveal, our Video Badge provider also store your information. You can view their privacy information here.
  • We will share your information with the KCC Blue Badge Scheme, if you have a Blue Badge.  You can view their privacy information here.
  • Maidstone Borough Council stores your information on our behalf. You can view their privacy information here.
  • We will also share your information with other services within Tunbridge Wells Borough Council, to improve services and ensure best value for residents of Tunbridge Wells borough.

If you make a payment to us, Civica will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.

What do we do with your information?

We use it to enforce the Traffic Regulation Orders and Parking Places Orders on street and within our car parks. We won't use it for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

How long to we keep hold of your information?

We will only keep your information for as long as we need it. Once we no longer need it, we will retain it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view our Retention Schedule here.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

Email the Data Protection Officer at

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent

A - Z of council services