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Car Parks Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with

What information do we collect from you?

We collect personal information about you such as name, email address and vehicle registration number. Sometimes we collect other information you may feel is sensitive to you. This might be your age, financial information, or gender, for example.

Why do we collect this information?

We collect this information to provide you and other visitors parking facilities. If you do not give us your personal information, we may be unable to provide this service to you.

Who might we share your information with?

We use three software providers, Blue Scorpion, Cale, and RingGo, who will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way. You can view their privacy information by clicking here:

Blue Scorpion


Cale (view compliance statement here, view privacy policy here).

What do we do with your information?

We use your information to enforce the Parking Places Orders within our car parks. We won't use it for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

How long to we keep hold of your information?

We will only keep your information for as long as we need it. Once we no longer need it, we will retain it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view our Retention Schedule here.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

Email the Data Protection Officer at

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent

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