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Private Sector Housing – Mandatory and Discretionary Grant Assistance Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with

What information do we collect from you?

We collect personal information about you such as your name, postal and email address, telephone number and date of birth.

We will also collect other information that you may feel is sensitive to you, for example financial, benefit, health information as well as any criminal offences and convictions.

What is our legal basis for using your information?

Compliance with a legal obligation.

Why do we collect this information?

To provide services associated with a mandatory service to you and other residents in the Borough. We are required by law to provide this service. In order for us to do this, you must provide your personal information to us.

To provide services associated with a discretionary service to the residents of the Borough, this is in line with The Regulatory Reform (Housing Assistance) (England and Wales) Order 2002. If you do not give us your personal information, we may be unable to provide this service to you.

You can tell us to stop using your information at any time. But we may have to stop providing the service to you.

Who might we share your information with?

Maidstone Borough Council stores your information on our behalf. View the Maidstone Borough Council privacy information here.

Peabody will also use your information. They may use it for their own reasons that are different to ours, but they still have to look after it in the same way. You can view their privacy information here.

What do we do with your information?

We use your information to assess your application for mandatory or discretionary assistance. We will not use it for any other purposes without your consent, or without telling you first.

What are your rights in relation to the personal data we process?
  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.
How long to we keep hold of your information?

We keep your information for as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records.

You can view our Retention Schedule here.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

Email the Data Protection Officer at dataprotection@tunbridgewells.gov.uk.

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent
TN1 1RS

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