The Council has enacted its business continuity plans and is redeploying staff to priority services.

Please check our Coronavirus updates page for the latest information about Council services.

Photography (Events) Privacy Notice

We are committed to protecting your privacy and will only use your personal information in accordance with the Data Protection Act 2018 (DPIA), Privacy and Electronic Communications Regulations (PERC), General Data Protection Regulation (GDPR) and other relevant legislation.

Our Privacy Policy is set out below: please read it with care as it describes how we will process your data and that of your children.

What information do we collect from you?

We hold images of the people we have photographed. Some of these images may clearly identify an individual, whilst others may be images of a crowd. The images of the people we photograph will vary and may include:

  • Citizens
  • Residents
  • Service users and customers
  • Visitors
  • School children
  • Council employees

Where we require consent from an individual to take their photograph we may also hold the following information:

  • Contact details, including name, address, telephone number and email address
  • Details of when consent was provided

Information relating to a parent/ guardian when the consent relates to a child or young person under the age of 18.

Why do we collect this information?

We collect this information to enable us to promote our services and events, provide information, encourage take up, change behaviours and enhance the reputation of the council.

Who might we share your information with?

Your information may be shared:

  • Internally within the Council for the above purposes
  • Event and marketing companies who run marketing campaigns/ events on our behalf
  • Local and national press
  • Trusted partner organisations and other government agencies where we provide joint services or events.
What do we do with your information?

We will use these photographs to promote our services and events using a wide range of methods and channels. This may include:

  • Council website
  • Newsletters
  • Council social media such as Facebook
  • In posters, brochures, leaflets and guides
  • In the local or national press
  • Training documents
  • Advertisements
  • Internal and external presentations
  • Other Council publications such as reports and strategies

We will not use your information for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

How long do we keep hold of your information?

We keep your information only for as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view our Retention Schedule here. (

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

You can access the information we hold about you at any time. If you would like to do this, have any queries or questions, or want to raise a concern about the way in which we are using your personal information, please contact:

The Data Protection Officer

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,Town Hall,
Royal Tunbridge Wells,
Kent TN1 1RS

A - Z of council services