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Facilities Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with

What information do we collect from you?

We collect personal Information like your name, company, signature and building. We don’t collect other information you may feel is sensitive to you.

Why do we collect this information?

We collect this information because we are required by law to hold copies of forms and/or certificates you have signed. We also require this information to effectively manage buildings for fire and security reasons, and to log repair work.

Who might we share your information with?

We may share your information with the following:

  • TWBC staff in the Facilities Management Department
  • Appointed term contractors as needed in the allocation of repair work
What do we do with your information?

We use it to process your Penalty Charge Notice from when it is issued to your vehicle until it is closed. We won't use it for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

How long to we keep hold of your information?

We will only keep your information for as long as we need it. Once we no longer need it, we will retain it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view our Retention Schedule here.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

You can access the information we hold about you at any time. If you would like to do this, have any queries or questions, or want to raise a concern about the way in which we are using your personal information, please contact:

Email the Data Protection Officer at

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent

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