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Debtors Privacy Notice

What information do we collect from you?

We collect personal information about you such as your name, postal address, email address and bank details.  We do not collect any other information that you may feel is sensitive to you.

Why do we collect this information?

We have a statutory duty to collect this information. We collect this information in order to invoice you for services.

Who might we share your information with?

Maidstone Borough Council stores your information on our behalf. View the Maidstone Borough Council privacy information here.

We may share your information with debt collection agencies or third parties such as courts if any invoice is not paid within the agreed payment terms.

If you make a payment to us, Civica will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.

If you make a payment to us by direct debit, or we pay you by BACS, Bottomline Technologies will also process your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information in their Privacy Policy page.

What do we do with your information?

We use your information to process an invoice for any services received.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We do not need your consent to do this, but if we can, we will let you know if we have passed your information on.

How long do we keep hold of your information?

We keep you information for as long as we need it. Once we no longer need it, we will keep the data for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. If you would like to know the retention periods for our most common forms of information, please see our Retention Schedule or Record of Processing Activity on our website.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

Email the Data Protection Officer at dataprotection@tunbridgewells.gov.uk.

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent
TN1 1RS

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