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Driver Licences

Tunbridge Wells Borough Council have suspended all Taxi Driver Knowledge Tests until further notice.

Find out more

Tunbridge Wells Borough Council only issues dual driver licences

To apply you will be required to undertake and pass appropriate tests and complete the relevant Disclosure and Barring Service (DBS) check (previously Criminal Records Bureau CRB check).

Please read and/or download The ‘Revised Code of Practice for Disclosure and Barring Service Registered Persons’ prior to your application.

Please see our 'The Licensing Partnership Policy statement on the secure storage, handling, use, retention and disposal of Disclosures and Disclosure Information' page.

Apply for a dual licence

Before you start

To apply for a dual drivers licence you must:

  • Have held a full UK driving licence or acceptable non-UK driver licence for at least one year
  • Have passed the Council's computerised knowledge test

Before the test – evidence must be provided demonstrating your right to work in the taxi and private hire sector as set out in the acceptable documents list. If you fail to provide evidence you will not be permitted to sit the test.

Computerised knowledge test

To pass the knowledge test applicants are required to correctly answer questions on the Council’s Hackney Carriage and Private Hire Licensing Policy, the Highway Code, Customer Care, Safeguarding Awareness (Safeguarding video), Fare tariffs , and knowledge of the Borough; which will include places of interest, roads and journeys as listed in the sample Bank of Routes.

Computerised Knowledge Test Sample Questions (720.2 KB)

The Bank of Routes only represents a sample of the potential routes that may come up as part of the test; they do not represent all of the routes that may be part of the test.  It is the responsibility of the applicant to ensure they have a comprehensive knowledge of the Borough to assist them in passing this element of the test.

Applicants are encouraged to study a map or local A-Z.

Applicants should be aware that significant knowledge of the area will be required in order to achieve a pass. There are various ways in which applicants can attain the knowledge which could include, but is not limited to, using Google maps and driving around the borough to familarise themselves with the potential routes that may form part of the test.

Read through our frequently asked questions for more information about the computerised knowledge test.

When submitting your booking request, please ensure you attach a copy of your receipt of payment of the knowledge test fee. Please note appointments will not be made for bookings that do not include a valid receipt.

Book your knowledge test

On receipt of your booking request, a member of the Licensing team will contact you confirming the date and time of your test appointment.

If you are unable to attend your scheduled appointment, you will be eligible for a refund providing you have notified the licensing department at least two working days before the date of your test.

Applicants are restricted to three attempts (no time limit) to pass the computerised knowledge test. The fee to undertake each test is £50.

Each test consists of 61 questions which are selected at random from a bank of questions.  In order to achieve a pass an applicant must score more than 80% in all categories except safeguarding which requires a 100% pass mark.

If an applicant is unsuccessful after three attempts they will not be permitted to re-sit a further test until a period of 6 months has passed, as it is considered that an applicant who has failed to pass the knowledge test within 3 attempts needs to develop the required level of knowledge.

Once you have completed and passed the knowledge test you will need to complete the following:

Driving Standards Assessment test providers

The Driving Standards Assessment test is to include a Wheelchair Accessible Vehicle enhanced taxi test wheelchair exercise.

N.B. Applicants will need to provide a wheelchair accessible vehicle to be used for the wheelchair exercise.

Renew your licence

Existing licensed drivers must apply to renew their licence a minimum of 14 days before it expires.  Failure to do so may result in you having to apply as a new applicant.

Apply and pay for your licence online see ‘APPLY’ for details

You must also make an appointment with a member of the licensing team to complete the following;

  • An application to the Disclosure & Barring Service (DBS) to check if you have any criminal convictions (this may not apply if you have signed up to the DBS update service);
  • A DVLA mandate;

You must also present a medical examination completed by your own GP within six weeks.

To renew your licence you will need to complete the following:

Once you are ready to make your application please contact us to book a time for you to meet with an officer.

How long does it take to get a licence?

From the date an applicant having passed the Council’s computerised Knowledge test, there are a number of factors that may be taken into account, this can include, but is not limited to the following:

  • Immigration Status (if applicable);
  • Criminal and/or driving convictions;
  • Medical

Each application is dealt with on its own merits.

You will find more information in the Hackney Carriage and Private Hire Licensing Policy.

How long does the licence last?

Each application is dealt with on its own merits

Licences may be issued for a period of up to three years depending on the applicant's Immigration Status (if applicable) and/or medical history.

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